Grades are also broken down by the financial products offered be each institution. Springleaf Finance Corporation is rated "B" in Mortgages, "C+" in Debt Collection, "C+" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how Springleaf Finance Corporation compares.
Springleaf Finance Corporation has received 377 consumer complaints since January, 2012 – more than 96% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Springleaf Finance Corporation meets the 60-day response deadline more frequently than 65.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.2% of customers dispute Springleaf Finance Corporation's response to complaints — worse than 63.2% of other companies.
Most of Springleaf Finance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Installment loan||Managing the loan or lease||49|
|2||Mortgage||Other mortgage||Loan modification,collection,foreclosure||28|
|3||Consumer loan||Installment loan||Problems when you are unable to pay||24|
|4||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||22|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||21|
|6||Consumer loan||Installment loan||Taking out the loan or lease||20|
|7||Consumer loan||Personal line of credit||Account terms and changes||16|
|8||Consumer loan||Personal line of credit||Managing the line of credit||15|
|9||Consumer loan||Installment loan||Shopping for a loan or lease||13|
|10||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||13|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||388||388 (100%)||89 (22.9%)|
|2||Closed with monetary relief||36||36 (100%)||5 (13.9%)|
|3||In progress||35||35 (100%)||0 (0%)|
|4||Closed with non-monetary relief||4||4 (100%)||0 (0%)|
|5||Closed||3||3 (100%)||0 (0%)|
|6||Closed with relief||2||2 (100%)||1 (50%)|