Springleaf Finance Corporation

Report Card
B-
Overall Grade
B
Mortgages Grade
C+
Debt Collection Grade
C+
Credit Cards Grade
Springleaf Finance Corporation is rated overall in the top 50 percentile (out of 100) based on 377 customer complaints.

Statistics

Complaints Currently In-Progress13
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer21.2%
Average Time Until Resolution20 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Springleaf Finance Corporation logo

Grade Summary

Overall, Springleaf Finance Corporation received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Springleaf Finance Corporation is rated "B" in Mortgages, "C+" in Debt Collection, "C+" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how Springleaf Finance Corporation compares.

Overview

Springleaf Finance Corporation has received 377 consumer complaints since January, 2012 – more than 96% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Springleaf Finance Corporation meets the 60-day response deadline more frequently than 65.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.2% of customers dispute Springleaf Finance Corporation's response to complaints — worse than 63.2% of other companies.

Most of Springleaf Finance Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Springleaf Finance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanInstallment loanManaging the loan or lease49
2MortgageOther mortgageLoan modification,collection,foreclosure28
3Consumer loanInstallment loanProblems when you are unable to pay24
4MortgageHome equity loan or line of creditLoan servicing, payments, escrow account22
5MortgageOther mortgageLoan servicing, payments, escrow account21
6Consumer loanInstallment loanTaking out the loan or lease20
7Consumer loanPersonal line of creditAccount terms and changes16
8Consumer loanPersonal line of creditManaging the line of credit15
9Consumer loanInstallment loanShopping for a loan or lease13
10MortgageConventional fixed mortgageLoan servicing, payments, escrow account13
Responses From Springleaf Finance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation388388 (100%)89 (22.9%)
2Closed with monetary relief3636 (100%)5 (13.9%)
3In progress3535 (100%)0 (0%)
4Closed with non-monetary relief44 (100%)0 (0%)
5Closed33 (100%)0 (0%)
6Closed with relief22 (100%)1 (50%)
Complaints over the Past Year