| Complaints Currently In-Progress | — |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 99.4% |
| Resolutions Disputed by Customer | 25.6% |
| Average Time Until Resolution | Unknown |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. SquareTwo Financial Corporation is rated "C" in Debt Collection. Click on any of the financial products to see how SquareTwo Financial Corporation compares.
SquareTwo Financial Corporation has received 160 consumer complaints since July, 2013 – more than 94% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SquareTwo Financial Corporation meets the 60-day response deadline more frequently than 56.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute SquareTwo Financial Corporation's response to complaints — worse than 81.7% of other companies.
Most of SquareTwo Financial Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Credit card | Cont'd attempts collect debt not owed | 23 |
| 2 | Debt collection | Credit card | Disclosure verification of debt | 22 |
| 3 | Debt collection | Cont'd attempts collect debt not owed | 18 | |
| 4 | Debt collection | Credit card | False statements or representation | 10 |
| 5 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 9 |
| 6 | Debt collection | Disclosure verification of debt | 8 | |
| 7 | Debt collection | Credit card | Cont'd attempts collect debt not owed | 8 |
| 8 | Debt collection | Credit card | Taking/threatening an illegal action | 7 |
| 9 | Debt collection | Credit card | Disclosure verification of debt | 6 |
| 10 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 6 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 143 | 142 (99.3%) | 46 (32.2%) |
| 2 | Closed with monetary relief | 33 | 33 (100%) | 1 (3%) |
| 3 | Closed with non-monetary relief | 23 | 23 (100%) | 3 (13%) |
| 4 | Closed | 3 | 3 (100%) | 0 (0%) |
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