SquareTwo Financial Corporation

Report Card
C
Overall Grade
C
Debt Collection Grade
SquareTwo Financial Corporation is rated overall in the bottom 23 percentile (out of 100) based on 160 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer25.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
SquareTwo Financial Corporation logo

Grade Summary

Overall, SquareTwo Financial Corporation received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. SquareTwo Financial Corporation is rated "C" in Debt Collection. Click on any of the financial products to see how SquareTwo Financial Corporation compares.

Overview

SquareTwo Financial Corporation has received 160 consumer complaints since July, 2013 – more than 94% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SquareTwo Financial Corporation meets the 60-day response deadline more frequently than 56.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 25.6% of customers dispute SquareTwo Financial Corporation's response to complaints — worse than 81.7% of other companies.

Most of SquareTwo Financial Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against SquareTwo Financial Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCredit cardCont'd attempts collect debt not owed23
2Debt collectionCredit cardDisclosure verification of debt22
3Debt collectionCont'd attempts collect debt not owed18
4Debt collectionCredit cardFalse statements or representation10
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt9
6Debt collectionDisclosure verification of debt8
7Debt collectionCredit cardCont'd attempts collect debt not owed8
8Debt collectionCredit cardTaking/threatening an illegal action7
9Debt collectionCredit cardDisclosure verification of debt6
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
Responses From SquareTwo Financial Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation143142 (99.3%)46 (32.2%)
2Closed with monetary relief3333 (100%)1 (3%)
3Closed with non-monetary relief2323 (100%)3 (13%)
4Closed33 (100%)0 (0%)
Complaints over the Past Year