State Home Mortgage

Report Card
C
Overall Grade
C-
Mortgages Grade
State Home Mortgage is rated overall in the bottom 25 percentile (out of 100) based on 23 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner47.8%
Resolutions Disputed by Customer13%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
State Home Mortgage logo

Grade Summary

Overall, State Home Mortgage received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. State Home Mortgage is rated "C-" in Mortgages. Click on any of the financial products to see how State Home Mortgage compares.

Overview

State Home Mortgage has received 23 consumer complaints since September, 2012 – more than 77% of other banks.

Of those complaints, 47.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' State Home Mortgage meets the 60-day response deadline less frequently than 96.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13% of customers dispute State Home Mortgage's response to complaints — better than 74% of other companies.

Most of State Home Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against State Home Mortgage
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageFHA mortgageLoan servicing, payments, escrow account7
2MortgageFHA mortgageLoan modification,collection,foreclosure4
3MortgageOther mortgageLoan modification,collection,foreclosure4
4MortgageConventional fixed mortgageLoan servicing, payments, escrow account3
5MortgageVA mortgageLoan modification,collection,foreclosure2
6MortgageOther mortgageLoan servicing, payments, escrow account2
7MortgageConventional fixed mortgageLoan modification,collection,foreclosure1
8MortgageVA mortgageSettlement process and costs1
9MortgageConventional fixed mortgageCredit decision / Underwriting1
10MortgageConventional fixed mortgageSettlement process and costs1
Responses From State Home Mortgage
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2411 (45.8%)3 (12.5%)
2Untimely response10 (0%)0 (0%)
3Closed11 (100%)1 (100%)
Complaints over the Past Year