Grades are also broken down by the financial products offered be each institution. State Home Mortgage is rated "C-" in Mortgages. Click on any of the financial products to see how State Home Mortgage compares.
State Home Mortgage has received 23 consumer complaints since September, 2012 – more than 77% of other banks.
Of those complaints, 47.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' State Home Mortgage meets the 60-day response deadline less frequently than 96.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13% of customers dispute State Home Mortgage's response to complaints — better than 74% of other companies.
Most of State Home Mortgage's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||7|
|2||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||4|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||4|
|4||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||3|
|5||Mortgage||VA mortgage||Loan modification,collection,foreclosure||2|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||2|
|7||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||1|
|8||Mortgage||VA mortgage||Settlement process and costs||1|
|9||Mortgage||Conventional fixed mortgage||Credit decision / Underwriting||1|
|10||Mortgage||Conventional fixed mortgage||Settlement process and costs||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||24||11 (45.8%)||3 (12.5%)|
|2||Untimely response||1||0 (0%)||0 (0%)|
|3||Closed||1||1 (100%)||1 (100%)|