Grades are also broken down by the financial products offered be each institution. Statebridge Company is rated "C-" in Mortgages. Click on any of the financial products to see how Statebridge Company compares.
Statebridge Company has received 126 consumer complaints since February, 2012 – more than 93% of other banks.
Of those complaints, 62.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Statebridge Company meets the 60-day response deadline less frequently than 95.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute Statebridge Company's response to complaints — worse than 56% of other companies.
Most of Statebridge Company's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||29|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||25|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||25|
|4||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||18|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||17|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||17|
|8||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||4|
|9||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|10||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||158||109 (69%)||34 (21.5%)|