Statebridge Company

Report Card
D
Overall Grade
C-
Mortgages Grade
Statebridge Company is rated overall in the bottom 10 percentile (out of 100) based on 126 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner62.7%
Resolutions Disputed by Customer19.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Statebridge Company logo

Grade Summary

Overall, Statebridge Company received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Statebridge Company is rated "C-" in Mortgages. Click on any of the financial products to see how Statebridge Company compares.

Overview

Statebridge Company has received 126 consumer complaints since February, 2012 – more than 93% of other banks.

Of those complaints, 62.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Statebridge Company meets the 60-day response deadline less frequently than 95.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.8% of customers dispute Statebridge Company's response to complaints — worse than 56% of other companies.

Most of Statebridge Company's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Statebridge Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account29
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure25
3MortgageOther mortgageLoan modification,collection,foreclosure25
4MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account18
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure17
6MortgageOther mortgageLoan servicing, payments, escrow account17
7MortgageOther mortgageOther7
8MortgageHome equity loan or line of creditLoan servicing, payments, escrow account4
9MortgageConventional fixed mortgageSettlement process and costs3
10MortgageFHA mortgageLoan modification,collection,foreclosure3
Responses From Statebridge Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation158109 (69%)34 (21.5%)
Complaints over the Past Year