Stellar Recovery Inc.

Report Card
B-
Overall Grade
B-
Debt Collection Grade
Stellar Recovery Inc. is rated overall in the top 61 percentile (out of 100) based on 354 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.2%
Resolutions Disputed by Customer16.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Stellar Recovery Inc. logo

Grade Summary

Overall, Stellar Recovery Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Stellar Recovery Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Stellar Recovery Inc. compares.

Overview

Stellar Recovery Inc. has received 354 consumer complaints since July, 2013 – more than 96% of other banks.

Of those complaints, 99.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Stellar Recovery Inc. meets the 60-day response deadline more frequently than 54.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.4% of customers dispute Stellar Recovery Inc.'s response to complaints — better than 59.8% of other companies.

Most of Stellar Recovery Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Stellar Recovery Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed101
2Debt collectionCont'd attempts collect debt not owed88
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed52
4Debt collectionOther (phone, health club, etc.)Disclosure verification of debt37
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed28
6Debt collectionOther (phone, health club, etc.)Disclosure verification of debt27
7Debt collectionCommunication tactics26
8Debt collectionOther (phone, health club, etc.)False statements or representation18
9Debt collectionDisclosure verification of debt11
10Debt collectionOther (phone, health club, etc.)Communication tactics11
Responses From Stellar Recovery Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation478475 (99.4%)77 (16.1%)
2Closed77 (100%)2 (28.6%)
3Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year