| Complaints Currently In-Progress | — |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 99.2% |
| Resolutions Disputed by Customer | 16.4% |
| Average Time Until Resolution | Unknown |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. Stellar Recovery Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how Stellar Recovery Inc. compares.
Stellar Recovery Inc. has received 354 consumer complaints since July, 2013 – more than 96% of other banks.
Of those complaints, 99.2% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Stellar Recovery Inc. meets the 60-day response deadline more frequently than 54.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.4% of customers dispute Stellar Recovery Inc.'s response to complaints — better than 59.8% of other companies.
Most of Stellar Recovery Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 101 |
| 2 | Debt collection | Cont'd attempts collect debt not owed | 88 | |
| 3 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 52 |
| 4 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 37 |
| 5 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 28 |
| 6 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 27 |
| 7 | Debt collection | Communication tactics | 26 | |
| 8 | Debt collection | Other (phone, health club, etc.) | False statements or representation | 18 |
| 9 | Debt collection | Disclosure verification of debt | 11 | |
| 10 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 11 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 478 | 475 (99.4%) | 77 (16.1%) |
| 2 | Closed | 7 | 7 (100%) | 2 (28.6%) |
| 3 | Closed with monetary relief | 1 | 1 (100%) | 0 (0%) |
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