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Sterling Jewelers, Inc. — Overview
Sterling Jewelers, Inc. is rated overall in the bottom 35th percentile based on 695 customer complaints.


Number of Complaints695 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer3.1%
Complaints Resolved in Customer's Favor98.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Sterling Jewelers, Inc. — Summary

Sterling Jewelers, Inc. is ranked 274th out of 3,688 banks. That puts Sterling Jewelers in the bottom 34th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 695 complaints against Sterling Jewelers and 1,058,614 complaints total.

Of the 695 complaints again Sterling Jewelers, there have been 89 in the passed 18 months. Of those 89 complaints, 98.6% have been resolved in the customers favor, 3.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Sterling Jewelers, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.

Sterling Jewelers, Inc. is rated "A" in Debt Collection; "F" in Credit Reporting; and "D" in Credit Card.

Click here to see Complete Sterling Jewelers Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Sterling Jewelers, Inc.. Click here to see all complaints against Sterling Jewelers.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 20
2 Debt collection Credit card debt Attempts to collect debt not owed 12
3 Credit reporting Credit reporting Improper use of your report 9
4 Credit card Store credit card Problem when making payments 5
5 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 4
6 Debt collection Credit card debt Written notification about debt 4
7 Credit card Store credit card Advertising and marketing, including promotional offers 3
8 Debt collection Credit card debt Took or threatened to take negative or legal action 3
9 Credit card Store credit card Closing your account 3
10 Credit card Store credit card Other features, terms, or problems 3
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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