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Sterling Jewelers, Inc. — Overview
Sterling Jewelers, Inc. is rated overall in the bottom 45th percentile based on 643 customer complaints.


Number of Complaints643 (4 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer6.1%
Complaints Resolved in Customer's Favor98.6%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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Sterling Jewelers, Inc. — Summary

Sterling Jewelers, Inc. is ranked 226th out of 3,672 banks. That puts Sterling Jewelers in the bottom 45th percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 643 complaints against Sterling Jewelers and 979,456 complaints total.

Of the 643 complaints again Sterling Jewelers, there have been 285 in the passed 18 months. Of those 285 complaints, 98.6% have been resolved in the customers favor, 6.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Sterling Jewelers, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Card and Credit Reporting.

Sterling Jewelers, Inc. is rated "B-" in Debt Collection; "D-" in Credit Card; and "D-" in Credit Reporting.

Click here to see Complete Sterling Jewelers Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Sterling Jewelers, Inc.. Click here to see all complaints against Sterling Jewelers.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 40
2 Debt collection Credit card Communication tactics 26
3 Debt collection Credit card debt Communication tactics 15
4 Debt collection Credit card debt Attempts to collect debt not owed 12
5 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 11
6 Credit card Store credit card Problem when making payments 10
7 Credit reporting Credit reporting Improper use of your report 9
8 Debt collection Other (i.e. phone, health club, etc.) Communication tactics 7
9 Debt collection Credit card Improper contact or sharing of info 7
10 Credit reporting Incorrect information on credit report 7
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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