Sterling Jewelers BankRank.org
|Number of Complaints||695 (4 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||3.1%|
|Complaints Resolved in Customer's Favor||98.6%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Sterling Jewelers, Inc. is ranked 274th out of 3,688 banks. That puts Sterling Jewelers in the bottom 34th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 695 complaints against Sterling Jewelers and 1,058,614 complaints total.
Of the 695 complaints again Sterling Jewelers, there have been 202 in the passed 18 months. Of those 202 complaints, 98.6% have been resolved in the customers favor, 3.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Sterling Jewelers, Inc. is graded in 3 categories of financial products they offer. The top 3 categories are Debt Collection, Credit Reporting and Credit Card.
Click here to see Complete Sterling Jewelers Report Card »
Below is the list of the top 10 complaint reasons against Sterling Jewelers, Inc.. Click here to see all complaints against Sterling Jewelers.
|1||Credit reporting||Credit reporting||Incorrect information on your report||41|
|2||Debt collection||Credit card debt||Attempts to collect debt not owed||18|
|3||Credit reporting||Credit reporting||Improper use of your report||14|
|4||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||13|
|5||Debt collection||Credit card debt||Communication tactics||11|
|6||Credit card||Store credit card||Problem when making payments||11|
|7||Credit card||Store credit card||Problem with a purchase shown on your statement||8|
|8||Debt collection||Credit card debt||Took or threatened to take negative or legal action||7|
|9||Debt collection||Credit card debt||Written notification about debt||7|
|10||Credit card||Store credit card||Closing your account||6|