Grades are also broken down by the financial products offered be each institution. Stonegate Mortgage Corporation is rated "B" in Mortgages. Click on any of the financial products to see how Stonegate Mortgage Corporation compares.
Stonegate Mortgage Corporation has received 29 consumer complaints since April, 2013 – more than 81% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Stonegate Mortgage Corporation meets the 60-day response deadline more frequently than 90.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.2% of customers dispute Stonegate Mortgage Corporation's response to complaints — better than 56.9% of other companies.
Most of Stonegate Mortgage Corporation's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||14|
|2||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||12|
|3||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||4|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|5||Mortgage||VA mortgage||Loan servicing, payments, escrow account||4|
|6||Mortgage||Conventional fixed mortgage||Settlement process and costs||2|
|8||Mortgage||VA mortgage||Application, originator, mortgage broker||1|
|9||Mortgage||VA mortgage||Settlement process and costs||1|
|10||Mortgage||FHA mortgage||Settlement process and costs||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||34||34 (100%)||4 (11.8%)|
|2||Closed with non-monetary relief||9||9 (100%)||2 (22.2%)|
|3||Closed with monetary relief||5||5 (100%)||1 (20%)|