Stonegate Mortgage Corporation

Report Card
B
Overall Grade
B
Mortgages Grade
Stonegate Mortgage Corporation is rated overall in the top 79 percentile (out of 100) based on 29 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer17.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Stonegate Mortgage Corporation logo

Grade Summary

Overall, Stonegate Mortgage Corporation received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Stonegate Mortgage Corporation is rated "B" in Mortgages. Click on any of the financial products to see how Stonegate Mortgage Corporation compares.

Overview

Stonegate Mortgage Corporation has received 29 consumer complaints since April, 2013 – more than 81% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Stonegate Mortgage Corporation meets the 60-day response deadline more frequently than 90.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 17.2% of customers dispute Stonegate Mortgage Corporation's response to complaints — better than 56.9% of other companies.

Most of Stonegate Mortgage Corporation's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Stonegate Mortgage Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageConventional fixed mortgageLoan servicing, payments, escrow account14
2MortgageFHA mortgageLoan servicing, payments, escrow account12
3MortgageFHA mortgageLoan modification,collection,foreclosure4
4MortgageOther mortgageLoan servicing, payments, escrow account4
5MortgageVA mortgageLoan servicing, payments, escrow account4
6MortgageConventional fixed mortgageSettlement process and costs2
7MortgageOther mortgageOther1
8MortgageVA mortgageApplication, originator, mortgage broker1
9MortgageVA mortgageSettlement process and costs1
10MortgageFHA mortgageSettlement process and costs1
Responses From Stonegate Mortgage Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3434 (100%)4 (11.8%)
2Closed with non-monetary relief99 (100%)2 (22.2%)
3Closed with monetary relief55 (100%)1 (20%)
Complaints over the Past Year