Student Loan Finance Corporation

Report Card
B-
Overall Grade
C+
Student Loans Grade
Student Loan Finance Corporation is rated overall in the top 54 percentile (out of 100) based on 28 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner92.9%
Resolutions Disputed by Customer10.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Student Loan Finance Corporation logo

Grade Summary

Overall, Student Loan Finance Corporation received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Student Loan Finance Corporation is rated "C+" in Student Loans. Click on any of the financial products to see how Student Loan Finance Corporation compares.

Overview

Student Loan Finance Corporation has received 28 consumer complaints since March, 2012 – more than 80% of other banks.

Of those complaints, 92.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Student Loan Finance Corporation meets the 60-day response deadline less frequently than 74.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.7% of customers dispute Student Loan Finance Corporation's response to complaints — better than 81.9% of other companies.

Most of Student Loan Finance Corporation's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against Student Loan Finance Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer16
2Student loanNon-federal student loanRepaying your loan9
3Student loanNon-federal student loanCan't repay my loan6
4Student loanNon-federal student loanProblems when you are unable to pay1
5Debt collectionNon-federal student loanTaking/threatening an illegal action1
6Student loanNon-federal student loanGetting a loan1
Responses From Student Loan Finance Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3230 (93.8%)4 (12.5%)
2Closed with non-monetary relief22 (100%)0 (0%)
Complaints over the Past Year