Grades are also broken down by the financial products offered be each institution. Student Loan Finance Corporation is rated "C+" in Student Loans. Click on any of the financial products to see how Student Loan Finance Corporation compares.
Student Loan Finance Corporation has received 28 consumer complaints since March, 2012 – more than 80% of other banks.
Of those complaints, 92.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Student Loan Finance Corporation meets the 60-day response deadline less frequently than 74.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.7% of customers dispute Student Loan Finance Corporation's response to complaints — better than 81.9% of other companies.
Most of Student Loan Finance Corporation's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||16|
|2||Student loan||Non-federal student loan||Repaying your loan||9|
|3||Student loan||Non-federal student loan||Can't repay my loan||6|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||1|
|5||Debt collection||Non-federal student loan||Taking/threatening an illegal action||1|
|6||Student loan||Non-federal student loan||Getting a loan||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||32||30 (93.8%)||4 (12.5%)|
|2||Closed with non-monetary relief||2||2 (100%)||0 (0%)|