Grades are also broken down by the financial products offered be each institution. Sun Loan Company is rated "C-" in Debt Collection. Click on any of the financial products to see how Sun Loan Company compares.
Sun Loan Company has received 22 consumer complaints since January, 2014 – more than 77% of other banks.
Of those complaints, 81.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sun Loan Company meets the 60-day response deadline less frequently than 88.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.6% of customers dispute Sun Loan Company's response to complaints — better than 71.8% of other companies.
Most of Sun Loan Company's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Payday loan||Communication tactics||6|
|2||Debt collection||Other (phone, health club, etc.)||Improper contact or sharing of info||4|
|3||Consumer loan||Installment loan||Problems when you are unable to pay||4|
|4||Consumer loan||Installment loan||Managing the loan or lease||3|
|5||Debt collection||Cont'd attempts collect debt not owed||2|
|6||Payday loan||Received a loan I didn't apply for||1|
|7||Consumer loan||Personal line of credit||Problems when you are unable to pay||1|
|8||Payday loan||Payment to acct not credited||1|
|9||Consumer loan||Installment loan||Taking out the loan or lease||1|
|10||Payday loan||Can't contact lender||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||30||25 (83.3%)||7 (23.3%)|
|2||Closed with monetary relief||1||1 (100%)||0 (0%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|