Sun Loan Company

Report Card
C
Overall Grade
C-
Debt Collection Grade
Sun Loan Company is rated overall in the bottom 29 percentile (out of 100) based on 22 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner81.8%
Resolutions Disputed by Customer13.6%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Sun Loan Company logo

Grade Summary

Overall, Sun Loan Company received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Sun Loan Company is rated "C-" in Debt Collection. Click on any of the financial products to see how Sun Loan Company compares.

Overview

Sun Loan Company has received 22 consumer complaints since January, 2014 – more than 77% of other banks.

Of those complaints, 81.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sun Loan Company meets the 60-day response deadline less frequently than 88.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.6% of customers dispute Sun Loan Company's response to complaints — better than 71.8% of other companies.

Most of Sun Loan Company's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Sun Loan Company
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionPayday loanCommunication tactics6
2Debt collectionOther (phone, health club, etc.)Improper contact or sharing of info4
3Consumer loanInstallment loanProblems when you are unable to pay4
4Consumer loanInstallment loanManaging the loan or lease3
5Debt collectionCont'd attempts collect debt not owed2
6Payday loanReceived a loan I didn't apply for1
7Consumer loanPersonal line of creditProblems when you are unable to pay1
8Payday loanPayment to acct not credited1
9Consumer loanInstallment loanTaking out the loan or lease1
10Payday loanCan't contact lender1
Responses From Sun Loan Company
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3025 (83.3%)7 (23.3%)
2Closed with monetary relief11 (100%)0 (0%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year