Sunrise Credit Services Inc.

Report Card
A-
Overall Grade
B+
Debt Collection Grade
Sunrise Credit Services Inc. is rated overall in the top 89 percentile (out of 100) based on 68 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer10.3%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Sunrise Credit Services Inc. logo

Grade Summary

Overall, Sunrise Credit Services Inc. received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Sunrise Credit Services Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how Sunrise Credit Services Inc. compares.

Overview

Sunrise Credit Services Inc. has received 68 consumer complaints since August, 2013 – more than 89% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sunrise Credit Services Inc. meets the 60-day response deadline more frequently than 87% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.3% of customers dispute Sunrise Credit Services Inc.'s response to complaints — better than 83.1% of other companies.

Most of Sunrise Credit Services Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Sunrise Credit Services Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed21
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed10
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt10
4Debt collectionOther (phone, health club, etc.)False statements or representation7
5Debt collectionOther (phone, health club, etc.)Communication tactics6
6Debt collectionOther (phone, health club, etc.)Communication tactics3
7Debt collectionCont'd attempts collect debt not owed3
8Student loanNon-federal student loanDealing with my lender or servicer2
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt2
10Debt collectionOther (phone, health club, etc.)Taking/threatening an illegal action2
Responses From Sunrise Credit Services Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation6464 (100%)7 (10.9%)
2Closed with non-monetary relief2525 (100%)1 (4%)
3Closed with monetary relief33 (100%)0 (0%)
4Closed22 (100%)1 (50%)
Complaints over the Past Year