| Complaints Currently In-Progress | — |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 100% |
| Resolutions Disputed by Customer | 10.3% |
| Average Time Until Resolution | Unknown |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. Sunrise Credit Services Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how Sunrise Credit Services Inc. compares.
Sunrise Credit Services Inc. has received 68 consumer complaints since August, 2013 – more than 89% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Sunrise Credit Services Inc. meets the 60-day response deadline more frequently than 87% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 10.3% of customers dispute Sunrise Credit Services Inc.'s response to complaints — better than 83.1% of other companies.
Most of Sunrise Credit Services Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 21 |
| 2 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 10 |
| 3 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 10 |
| 4 | Debt collection | Other (phone, health club, etc.) | False statements or representation | 7 |
| 5 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 6 |
| 6 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 3 |
| 7 | Debt collection | Cont'd attempts collect debt not owed | 3 | |
| 8 | Student loan | Non-federal student loan | Dealing with my lender or servicer | 2 |
| 9 | Debt collection | Other (phone, health club, etc.) | Disclosure verification of debt | 2 |
| 10 | Debt collection | Other (phone, health club, etc.) | Taking/threatening an illegal action | 2 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 64 | 64 (100%) | 7 (10.9%) |
| 2 | Closed with non-monetary relief | 25 | 25 (100%) | 1 (4%) |
| 3 | Closed with monetary relief | 3 | 3 (100%) | 0 (0%) |
| 4 | Closed | 2 | 2 (100%) | 1 (50%) |
BankRank.org
BankRank.org