Grades are also broken down by the financial products offered be each institution. SunTrust Bank is rated "B-" in Mortgages, "A" in Debt Collection, "A-" in Credit Cards, and "C-" in Bank Account Services. Click on any of the financial products to see how SunTrust Bank compares.
SunTrust Bank has received 3,358 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 99.9% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' SunTrust Bank meets the 60-day response deadline more frequently than 62.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.3% of customers dispute SunTrust Bank's response to complaints — worse than 63.5% of other companies.
Most of SunTrust Bank's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
SunTrust Bank is primarily a commercial bank with a commercial lending specialization. SunTrust Bank is based in Atlanta, Georgia and is the 10th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, SunTrust Bank receives far more complaints than most other banks. SunTrust Bank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||644|
|2||Bank account or service||Checking account||Account opening, closing, or management||380|
|3||Bank account or service||Checking account||Deposits and withdrawals||323|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||263|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||254|
|6||Bank account or service||Checking account||Problems caused by my funds being low||232|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||165|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||105|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||90|
|10||Bank account or service||Checking account||Using a debit or ATM card||87|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||2,279||2,277 (99.9%)||576 (25.3%)|
|2||Closed with monetary relief||655||655 (100%)||69 (10.5%)|
|3||Closed with non-monetary relief||371||371 (100%)||48 (12.9%)|
|4||Closed without relief||272||272 (100%)||80 (29.4%)|
|5||Closed with relief||166||166 (100%)||30 (18.1%)|
|6||Closed||47||47 (100%)||7 (14.9%)|
|7||In progress||23||23 (100%)||0 (0%)|
|8||Untimely response||1||0 (0%)||0 (0%)|