logo Suntrust Banks

Suntrust Banks, Inc. — Overview
Suntrust Banks, Inc. is rated overall in the bottom 24rd percentile based on 7,583 customer complaints.


Number of Complaints7,583 (20 In Progress)
Complaints per $100K of Deposits4.59
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer3.3%
Complaints Resolved in Customer's Favor98.4%

Financial Report

EstablishedSeptember, 1891
FDIC Certificate #00867
Number of Branches1,282 (5 International)
Total Assets$200.0 Million
Total Deposits$165.1 Million
Total Equity Held$24.0 Million
Quarterly Net Income$0.7 Million

Contact Information

Cooperate Headquarters
303 Peachtreet Street, Northeast
Atlanta, GA 30308


Back to Top of Page
Other Names and Websites
Other Names (or Trade Names)
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Suntrust Banks, Inc. — Summary

Suntrust Banks, Inc. is ranked 330th out of 3,688 banks. That puts Suntrust Banks in the bottom 21th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,583 complaints against Suntrust Banks and 1,058,614 complaints total.

Of the 7,583 complaints again Suntrust Banks, there have been 479 in the passed 18 months. Of those 479 complaints, 98.4% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Suntrust Banks has $165.1 million is customer deposits which means there are 4.59 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Suntrust Banks, Inc. is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Suntrust Banks, Inc. is rated "C" in Checking or Savings Account; "C-" in Mortgage; "D" in Bank Account or Service; "B-" in Credit Reporting; "D-" in Credit Card; "D" in Debt Collection; and "D+" in Vehicle Loan or Lease.

Click here to see Complete Suntrust Banks Report Card »

Financial Summary

Suntrust Banks was established and FDIC insured in September, 1891. Based on its asset concentration, this institution specializes in commercial lending. Suntrust Banks, Inc. has $200.0 Million is assets (12th overall) and holds $165.1 Million is customer deposits (12th overall).

Suntrust Banks has 1,297 domestic offices and 5 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Suntrust Banks, Inc.. Click here to see all complaints against Suntrust Banks.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 102
2 Mortgage Conventional home mortgage Trouble during payment process 44
3 Checking or savings account Checking account Closing an account 38
4 Checking or savings account Other banking product or service Managing an account 24
5 Credit reporting Credit reporting Incorrect information on your report 22
6 Checking or savings account Checking account Opening an account 20
7 Checking or savings account Checking account Problem caused by your funds being low 19
8 Credit reporting Credit reporting Improper use of your report 18
9 Mortgage Other type of mortgage Trouble during payment process 16
10 Checking or savings account Checking account Problem with a lender or other company charging your account 13
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **