Suntrust Banks BankRank.org
|Number of Complaints||7,583 (20 In Progress)|
|Complaints per $100K of Deposits||4.59|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||3.3%|
|Complaints Resolved in Customer's Favor||98.4%|
|FDIC Certificate #|
|Number of Branches||1,282 (5 International)|
|Total Assets||$200.0 Million|
|Total Deposits||$165.1 Million|
|Total Equity Held||$24.0 Million|
|Quarterly Net Income||$0.7 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Suntrust Banks, Inc. is ranked 330th out of 3,688 banks. That puts Suntrust Banks in the bottom 21th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,583 complaints against Suntrust Banks and 1,058,614 complaints total.
Of the 7,583 complaints again Suntrust Banks, there have been 1,321 in the passed 18 months. Of those 1,321 complaints, 98.4% have been resolved in the customers favor, 3.3% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Suntrust Banks has $165.1 million is customer deposits which means there are 4.59 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Suntrust Banks, Inc. is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.
Suntrust Banks, Inc. is rated "C" in Checking or Savings Account; "C-" in Mortgage; "D" in Bank Account or Service; "B-" in Credit Reporting; "D-" in Credit Card; "D" in Debt Collection; and "D+" in Vehicle Loan or Lease.
Click here to see Complete Suntrust Banks Report Card »
Suntrust Banks was established and FDIC insured in September, 1891. Based on its asset concentration, this institution specializes in commercial lending. Suntrust Banks, Inc. has $200.0 Million is assets (12th overall) and holds $165.1 Million is customer deposits (12th overall).
Suntrust Banks has 1,297 domestic offices and 5 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Suntrust Banks, Inc.. Click here to see all complaints against Suntrust Banks.
|1||Checking or savings account||Checking account||Managing an account||296|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||95|
|3||Checking or savings account||Other banking product or service||Managing an account||84|
|4||Checking or savings account||Checking account||Closing an account||83|
|5||Checking or savings account||Checking account||Problem caused by your funds being low||72|
|6||Mortgage||Other type of mortgage||Trouble during payment process||50|
|7||Credit reporting||Credit reporting||Incorrect information on your report||47|
|8||Credit reporting||Credit reporting||Improper use of your report||43|
|9||Checking or savings account||Checking account||Opening an account||42|
|10||Checking or savings account||Checking account||Problem with a lender or other company charging your account||28|