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Suntrust Banks, Inc. — Overview
Suntrust Banks, Inc. is rated overall in the bottom 27th percentile based on 7,342 customer complaints.


Number of Complaints7,342 (13 In Progress)
Complaints per $100K of Deposits4.48
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer6.2%
Complaints Resolved in Customer's Favor98.7%

Financial Report

EstablishedSeptember, 1891
FDIC Certificate #00867
Number of Branches1,302 (5 International)
Total Assets$201.6 Million
Total Deposits$164.1 Million
Total Equity Held$24.4 Million
Quarterly Net Income$0.8 Million

Contact Information

Cooperate Headquarters
303 Peachtreet Street, Northeast
Atlanta, GA 30308


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Other Names and Websites
Other Names (or Trade Names)
Deposit Accepted Websites

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Suntrust Banks, Inc. — Summary

Suntrust Banks, Inc. is ranked 304th out of 3,648 banks. That puts Suntrust Banks in the bottom 26th percentile and gives them an overall grade of "D". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 7,342 complaints against Suntrust Banks and 1,002,502 complaints total.

Of the 7,342 complaints again Suntrust Banks, there have been 1,773 in the passed 18 months. Of those 1,773 complaints, 98.7% have been resolved in the customers favor, 6.2% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Suntrust Banks has $164.1 million is customer deposits which means there are 4.48 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Suntrust Banks, Inc. is graded in 6 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Mortgage and Bank Account or Service.

Suntrust Banks, Inc. is rated "C" in Checking or Savings Account; "C+" in Mortgage; "D-" in Bank Account or Service; "C+" in Credit Reporting; "A-" in Credit Card; and "C-" in Debt Collection.

Click here to see Complete Suntrust Banks Report Card »

Financial Summary

Suntrust Banks was established and FDIC insured in September, 1891. Based on its asset concentration, this institution specializes in commercial lending. Suntrust Banks, Inc. has $201.6 Million is assets (12th overall) and holds $164.1 Million is customer deposits (12th overall).

Suntrust Banks has 1,310 domestic offices and 5 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Suntrust Banks, Inc.. Click here to see all complaints against Suntrust Banks.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 263
2 Mortgage Conventional home mortgage Trouble during payment process 82
3 Bank account or service Checking account Account opening, closing, or management 79
4 Checking or savings account Other banking product or service Managing an account 75
5 Checking or savings account Checking account Closing an account 65
6 Checking or savings account Checking account Problem caused by your funds being low 65
7 Bank account or service Checking account Problems caused by my funds being low 50
8 Bank account or service Checking account Deposits and withdrawals 47
9 Mortgage Other type of mortgage Trouble during payment process 45
10 Mortgage Conventional fixed mortgage Loan servicing, payments, escrow account 43
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Complaints by Product
Complaints Over Time - By Year
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