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Suntrust Banks, Inc. — Report Card
D Overall
Based on 1,796 "Overall" complaints:
99.89% Timely (51st percentile)
98.39% Resolved in Customers Favor (23nd percentile)
96.66% Timely (47th percentile)
Based on 728 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
98.35% Resolved in Customers Favor (39th percentile)
100.00% Timely (50th percentile)
C- #2: Mortgage
Based on 447 "Mortgage" complaints:
99.78% Timely (40th percentile)
99.55% Resolved in Customers Favor (66th percentile)
94.85% Timely (30th percentile)
Based on 204 "Bank Account or Service" complaints:
99.51% Timely (22nd percentile)
96.57% Resolved in Customers Favor (15th percentile)
88.73% Timely (63nd percentile)
Based on 116 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
99.14% Resolved in Customers Favor (28th percentile)
100.00% Timely (99th percentile)
D- #5: Credit Card
Based on 76 "Credit Card" complaints:
100.00% Timely (97th percentile)
97.37% Resolved in Customers Favor (31st percentile)
96.05% Timely (25th percentile)
Based on 56 "Debt Collection" complaints:
100.00% Timely (100th percentile)
96.43% Resolved in Customers Favor (12th percentile)
96.43% Timely (45th percentile)
Based on 53 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
96.23% Resolved in Customers Favor (24th percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/suntrust-banks-inc/report-card