Grades are also broken down by the financial products offered be each institution. Susquehanna Bank is rated "B+" in Mortgages, "C-" in Bank Account Services, and "C" in Consumer Loans. Click on any of the financial products to see how Susquehanna Bank compares.
Susquehanna Bank has received 92 consumer complaints since December, 2011 – more than 91% of other banks.
Of those complaints, 88% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Susquehanna Bank meets the 60-day response deadline less frequently than 82.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 31.5% of customers dispute Susquehanna Bank's response to complaints — worse than 91.1% of other companies.
Most of Susquehanna Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Susquehanna Bank is primarily a commercial bank with a commercial lending specialization. Susquehanna Bank is based in Lititz, Pennsylvania and is the 53rd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Susquehanna Bank receives far more complaints than most other banks. Susquehanna Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||17|
|2||Bank account or service||Checking account||Deposits and withdrawals||11|
|3||Mortgage||Other mortgage||Loan modification,collection,foreclosure||7|
|4||Bank account or service||Checking account||Problems caused by my funds being low||7|
|5||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||5|
|6||Mortgage||Other mortgage||Application, originator, mortgage broker||5|
|7||Bank account or service||Other bank product/service||Account opening, closing, or management||5|
|8||Mortgage||Other mortgage||Loan servicing, payments, escrow account||5|
|9||Bank account or service||Other bank product/service||Making/receiving payments, sending money||4|
|10||Consumer loan||Vehicle loan||Taking out the loan or lease||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||85||79 (92.9%)||28 (32.9%)|
|2||Closed without relief||13||12 (92.3%)||4 (30.8%)|
|3||Closed with monetary relief||6||4 (66.7%)||1 (16.7%)|
|4||Untimely response||2||0 (0%)||0 (0%)|
|5||Closed with non-monetary relief||1||1 (100%)||1 (100%)|