|Number of Complaints||16,341 (5 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||5.8%|
|Complaints Resolved in Customer's Favor||99.9%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Synchrony Financial is ranked 158th out of 3,672 banks. That puts Synchrony in the top 61st percentile and gives them an overall grade of "B-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 16,341 complaints against Synchrony and 979,456 complaints total.
Of the 16,341 complaints again Synchrony, there have been 5,469 in the passed 18 months. Of those 5,469 complaints, 99.9% have been resolved in the customers favor, 5.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Synchrony Financial is graded in 7 categories of financial products they offer. The top 3 categories are Credit Card, Debt Collection and Credit Reporting.
Synchrony Financial is rated "B" in Credit Card; "C" in Debt Collection; "C+" in Credit Reporting; "A-" in Bank Account or Service; "A" in Consumer Loan; "A" in Checking or Savings Account; and "A" in Payday Loan.
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Below is the list of the top 10 complaint reasons against Synchrony Financial. Click here to see all complaints against Synchrony.
|1||Credit reporting||Credit reporting||Incorrect information on your report||370|
|2||Credit reporting||Credit reporting||Improper use of your report||240|
|3||Credit card||—||Billing disputes||239|
|5||Credit card||Store credit card||Fees or interest||168|
|6||Debt collection||Credit card debt||Attempts to collect debt not owed||167|
|7||Credit card||—||Identity theft / Fraud / Embezzlement||166|
|8||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||156|
|9||Credit card||Store credit card||Getting a credit card||146|
|10||Credit card||Store credit card||Problem when making payments||146|