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Synchrony Financial — Overview
Synchrony Financial is rated overall in the top 52nd percentile based on 17,778 customer complaints.


Number of Complaints17,778 (6 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer2.7%
Complaints Resolved in Customer's Favor99.9%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

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Synchrony Financial — Summary

Synchrony Financial is ranked 196th out of 3,688 banks. That puts Synchrony in the top 53nd percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 17,778 complaints against Synchrony and 1,058,614 complaints total.

Of the 17,778 complaints again Synchrony, there have been 1,525 in the passed 18 months. Of those 1,525 complaints, 99.9% have been resolved in the customers favor, 2.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Synchrony Financial is graded in 7 categories of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Debt Collection.

Synchrony Financial is rated "B" in Credit Card; "C-" in Credit Reporting; "C+" in Debt Collection; "A" in Checking or Savings Account; "A" in Payday Loan; "A" in Bank Account or Service; and "A" in Consumer Loan.

Click here to see Complete Synchrony Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Synchrony Financial. Click here to see all complaints against Synchrony.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 197
2 Credit reporting Credit reporting Improper use of your report 120
3 Debt collection Credit card debt Written notification about debt 94
4 Debt collection Credit card debt Attempts to collect debt not owed 87
5 Credit card Store credit card Closing your account 76
6 Credit card Store credit card Fees or interest 69
7 Credit card Store credit card Problem with a purchase shown on your statement 64
8 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 55
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 52
10 Credit card Store credit card Other features, terms, or problems 50
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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