logo Synchrony

Synchrony Financial — Overview
Synchrony Financial is rated overall in the top 58th percentile based on 16,814 customer complaints.


Number of Complaints16,814 (6 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.7%
Complaints Resolved in Customer's Favor99.8%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

Back to Top of Page
Synchrony Financial — Summary

Synchrony Financial is ranked 171st out of 3,648 banks. That puts Synchrony in the top 58th percentile and gives them an overall grade of "C+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 16,814 complaints against Synchrony and 1,002,502 complaints total.

Of the 16,814 complaints again Synchrony, there have been 5,383 in the passed 18 months. Of those 5,383 complaints, 99.8% have been resolved in the customers favor, 4.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Synchrony Financial is graded in 7 categories of financial products they offer. The top 3 categories are Credit Card, Debt Collection and Credit Reporting.

Synchrony Financial is rated "B" in Credit Card; "C" in Debt Collection; "C" in Credit Reporting; "A" in Bank Account or Service; "A" in Consumer Loan; "A" in Checking or Savings Account; and "A" in Payday Loan.

Click here to see Complete Synchrony Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Synchrony Financial. Click here to see all complaints against Synchrony.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 426
2 Credit reporting Credit reporting Improper use of your report 281
3 Debt collection Credit card debt Attempts to collect debt not owed 198
4 Credit card Store credit card Fees or interest 191
5 Credit card Billing disputes 174
6 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 171
7 Credit card Store credit card Problem when making payments 160
8 Credit card Store credit card Getting a credit card 159
9 Credit card Store credit card Problem with a purchase shown on your statement 155
10 Credit card Store credit card Closing your account 152
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By **