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Synchrony Financial — Report Card
C+ Overall
Based on 6,060 "Overall" complaints:
100.00% Timely (100th percentile)
99.85% Resolved in Customers Favor (46th percentile)
97.34% Timely (60th percentile)
B #1: Credit Card
Based on 3,246 "Credit Card" complaints:
100.00% Timely (97th percentile)
99.82% Resolved in Customers Favor (72st percentile)
96.43% Timely (41th percentile)
Based on 1,249 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
99.84% Resolved in Customers Favor (42nd percentile)
99.12% Timely (49th percentile)
Based on 1,227 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.92% Resolved in Customers Favor (40th percentile)
97.96% Timely (71th percentile)
Based on 100 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
A #5: Payday Loan
Based on 81 "Payday Loan" complaints:
100.00% Timely (96th percentile)
100.00% Resolved in Customers Favor (96th percentile)
100.00% Timely (96th percentile)
Based on 68 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
100.00% Resolved in Customers Favor (96th percentile)
92.65% Timely (93nd percentile)
Based on 57 "Consumer Loan" complaints:
100.00% Timely (94rd percentile)
100.00% Resolved in Customers Favor (94rd percentile)
92.98% Timely (88th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/synchrony-financial/report-card