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Synchrony Financial — Report Card
C+ Overall
Based on 5,782 "Overall" complaints:
100.00% Timely (100th percentile)
99.84% Resolved in Customers Favor (50th percentile)
95.31% Timely (61st percentile)
B #1: Credit Card
Based on 3,241 "Credit Card" complaints:
100.00% Timely (97th percentile)
99.81% Resolved in Customers Favor (69th percentile)
94.01% Timely (47th percentile)
Based on 1,148 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.91% Resolved in Customers Favor (43rd percentile)
96.17% Timely (65th percentile)
Based on 1,005 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
99.80% Resolved in Customers Favor (50th percentile)
98.91% Timely (52nd percentile)
Based on 113 "Bank Account or Service" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
90.27% Timely (88th percentile)
Based on 94 "Consumer Loan" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
88.30% Timely (80th percentile)
Based on 78 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
A #7: Payday Loan
Based on 74 "Payday Loan" complaints:
100.00% Timely (95th percentile)
100.00% Resolved in Customers Favor (95th percentile)
100.00% Timely (95th percentile)

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** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/synchrony-financial/report-card