Synovus Bank

Report Card
A-
Overall Grade
B+
Mortgages Grade
B-
Credit Cards Grade
B
Bank Account Services Grade
Synovus Bank is rated overall in the top 93 percentile (out of 100) based on 154 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits7.3
Complaints Resolved in a Timely Manner98.7%
Resolutions Disputed by Customer24%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationSynovus Financial Corp.
EstablishedJanuary, 1888
FDIC InsuredJanuary, 1934
FDIC Certificate #000873
Number of Branches276
Total Assets$26.2 Million (39th)
Total Deposits$21.2 Million (37th)
Total Equity$3.4 Million (38th)
Quartarly Net Income$56.8 Thousand (43rd)

Contact Information

Corporate Headquarters
1111 Bay Avenue
Columbus, GA 31901
United Statesflag
Website
www.synovus.com
Data Summary
Synovus Bank logo

Grade Summary

Overall, Synovus Bank received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Synovus Bank is rated "B+" in Mortgages, "B-" in Credit Cards, and "B" in Bank Account Services. Click on any of the financial products to see how Synovus Bank compares.

Overview

Synovus Bank has received 154 consumer complaints since December, 2011 – more than 94% of other banks.

Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Synovus Bank meets the 60-day response deadline more frequently than 50.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24% of customers dispute Synovus Bank's response to complaints — worse than 76.1% of other companies.

Most of Synovus Bank's customers complain about credit cards with the primary issue being "other."

Synovus Bank is primarily a commercial bank with a commercial lending specialization. Synovus Bank is based in Columbus, Georgia and is the 39th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Synovus Bank receives far more complaints than most other banks. Synovus Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Synovus Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit cardOther17
2Bank account or serviceChecking accountAccount opening, closing, or management15
3Bank account or serviceChecking accountDeposits and withdrawals14
4MortgageOther mortgageLoan modification,collection,foreclosure12
5Credit cardClosing/Cancelling account11
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management10
7Bank account or serviceChecking accountProblems caused by my funds being low10
8Credit cardBilling disputes9
9Bank account or serviceChecking accountUsing a debit or ATM card7
10Credit cardCustomer service / Customer relations5
Responses From Synovus Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation130130 (100%)40 (30.8%)
2Closed with monetary relief2020 (100%)2 (10%)
3Closed with non-monetary relief1313 (100%)2 (15.4%)
4Closed without relief1110 (90.9%)2 (18.2%)
5Closed with relief1010 (100%)0 (0%)
6Closed44 (100%)1 (25%)
7In progress11 (100%)0 (0%)
8Untimely response10 (0%)0 (0%)
Complaints over the Past Year