Grades are also broken down by the financial products offered be each institution. Synovus Bank is rated "B+" in Mortgages, "B-" in Credit Cards, and "B" in Bank Account Services. Click on any of the financial products to see how Synovus Bank compares.
Synovus Bank has received 154 consumer complaints since December, 2011 – more than 94% of other banks.
Of those complaints, 98.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Synovus Bank meets the 60-day response deadline more frequently than 50.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 24% of customers dispute Synovus Bank's response to complaints — worse than 76.1% of other companies.
Most of Synovus Bank's customers complain about credit cards with the primary issue being "other."
Synovus Bank is primarily a commercial bank with a commercial lending specialization. Synovus Bank is based in Columbus, Georgia and is the 39th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Synovus Bank receives far more complaints than most other banks. Synovus Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|2||Bank account or service||Checking account||Account opening, closing, or management||15|
|3||Bank account or service||Checking account||Deposits and withdrawals||14|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||12|
|5||Credit card||Closing/Cancelling account||11|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||10|
|7||Bank account or service||Checking account||Problems caused by my funds being low||10|
|8||Credit card||Billing disputes||9|
|9||Bank account or service||Checking account||Using a debit or ATM card||7|
|10||Credit card||Customer service / Customer relations||5|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||130||130 (100%)||40 (30.8%)|
|2||Closed with monetary relief||20||20 (100%)||2 (10%)|
|3||Closed with non-monetary relief||13||13 (100%)||2 (15.4%)|
|4||Closed without relief||11||10 (90.9%)||2 (18.2%)|
|5||Closed with relief||10||10 (100%)||0 (0%)|
|6||Closed||4||4 (100%)||1 (25%)|
|7||In progress||1||1 (100%)||0 (0%)|
|8||Untimely response||1||0 (0%)||0 (0%)|