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Synovus Bank — Overview
D+ Overall
Synovus Bank is rated overall in the bottom 16th percentile based on 513 customer complaints.

Statistics

Number of Complaints513 (1 In Progress)
Complaints per $100K of Deposits50.27
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.1%
Complaints Resolved in Customer's Favor99.5%

Financial Report

EstablishedJanuary, 1888
FDIC Certificate #00873
Number of Branches255 (0 International)
Total Assets$31.4 Million
Total Deposits$26.5 Million
Total Equity Held$3.2 Million
Quarterly Net Income$0.1 Million
16th
percentile

Contact Information

Cooperate Headquarters
1111 Bay Avenue
Columbus, GA 31901

Website
www.synovus.com

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Synovus Bank — Summary

Synovus Bank is ranked 295th out of 3,688 banks. That puts Synovus Bank in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 513 complaints against Synovus Bank and 1,058,614 complaints total.

Of the 513 complaints again Synovus Bank, there have been 135 in the passed 18 months. Of those 135 complaints, 99.5% have been resolved in the customers favor, 4.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Synovus Bank has $26.5 million is customer deposits which means there are 50.27 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Synovus Bank is graded in 1 category of financial products they offer. The top 3 categories are Credit Card, Credit Reporting and Checking or Savings Account.

Synovus Bank is rated "A" in Credit Card.

Click here to see Complete Synovus Bank Report Card »

Financial Summary

Synovus Bank was established and FDIC insured in January, 1888. Based on its asset concentration, this institution specializes in commercial lending. Synovus Bank has $31.4 Million is assets (60th overall) and holds $26.5 Million is customer deposits (55th overall).

Synovus Bank has 254 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Synovus Bank. Click here to see all complaints against Synovus Bank.

# Product Sub-Product Issue Count
1 Credit reporting Credit reporting Incorrect information on your report 20
2 Checking or savings account Checking account Managing an account 13
3 Credit card General-purpose credit card or charge card Fees or interest 10
4 Credit card General-purpose credit card or charge card Other features, terms, or problems 8
5 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 6
6 Credit card General-purpose credit card or charge card Closing your account 6
7 Credit reporting Credit reporting Improper use of your report 5
8 Credit card General-purpose credit card or charge card Incorrect information on your report 5
9 Debt collection Credit card debt Attempts to collect debt not owed 4
10 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/synovus-bank