Grades are also broken down by the financial products offered be each institution. TCF National Bank is rated "C" in Mortgages, "A" in Debt Collection, "A-" in Credit Cards, and "C-" in Bank Account Services. Click on any of the financial products to see how TCF National Bank compares.
TCF National Bank has received 749 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 99.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TCF National Bank meets the 60-day response deadline more frequently than 53.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.8% of customers dispute TCF National Bank's response to complaints — better than 57.7% of other companies.
Most of TCF National Bank's customers complain about bank account or services with the primary issue being "problems caused by my funds being low."
TCF National Bank is primarily a commercial bank with a commercial lending specialization. TCF National Bank is based in Sioux Falls, South Dakota and is the 52nd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, TCF National Bank receives far more complaints than most other banks. TCF National Bank recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Problems caused by my funds being low||173|
|2||Bank account or service||Checking account||Account opening, closing, or management||162|
|3||Bank account or service||Checking account||Deposits and withdrawals||159|
|4||Bank account or service||Checking account||Using a debit or ATM card||47|
|5||Mortgage||Other mortgage||Loan modification,collection,foreclosure||44|
|6||Bank account or service||Checking account||Making/receiving payments, sending money||30|
|7||Mortgage||Other mortgage||Loan servicing, payments, escrow account||25|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||19|
|9||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||18|
|10||Consumer loan||Vehicle loan||Managing the loan or lease||16|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||445||441 (99.1%)||112 (25.2%)|
|2||Closed with monetary relief||264||260 (98.5%)||17 (6.4%)|
|3||Closed with non-monetary relief||64||63 (98.4%)||12 (18.8%)|
|4||Closed with relief||52||52 (100%)||6 (11.5%)|
|5||Closed without relief||24||24 (100%)||4 (16.7%)|
|6||In progress||2||2 (100%)||0 (0%)|