Grades are also broken down by the financial products offered be each institution. TD Bank is rated "A-" in Mortgages, "A" in Debt Collection, "B+" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how TD Bank compares.
TD Bank has received 2,945 consumer complaints since December, 2011 – more than 99% of other banks.
Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TD Bank meets the 60-day response deadline more frequently than 61.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.5% of customers dispute TD Bank's response to complaints — worse than 68.5% of other companies.
Most of TD Bank's customers complain about bank account or services with the primary issue being "problems caused by my funds being low."
TD Bank is primarily a commercial bank with no specific specialization. TD Bank is based in Wilmington, Delaware and is the 8th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, TD Bank receives far more complaints than most other banks. TD Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Problems caused by my funds being low||515|
|2||Bank account or service||Checking account||Deposits and withdrawals||447|
|3||Bank account or service||Checking account||Account opening, closing, or management||410|
|4||Bank account or service||Checking account||Using a debit or ATM card||163|
|5||Consumer loan||Vehicle loan||Managing the loan or lease||103|
|6||Bank account or service||Checking account||Making/receiving payments, sending money||100|
|7||Credit card||Billing disputes||94|
|8||Credit card||Late fee||93|
|9||Mortgage||Other mortgage||Loan modification,collection,foreclosure||86|
|10||Bank account or service||Other bank product/service||Account opening, closing, or management||80|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||1,863||1,857 (99.7%)||572 (30.7%)|
|2||Closed with monetary relief||1,039||1,038 (99.9%)||124 (11.9%)|
|3||Closed with non-monetary relief||343||343 (100%)||53 (15.5%)|
|4||Closed without relief||148||148 (100%)||44 (29.7%)|
|5||Closed with relief||64||64 (100%)||9 (14.1%)|
|6||Closed||12||12 (100%)||0 (0%)|