TD Bank

Report Card
B
Overall Grade
A-
Mortgages Grade
A
Debt Collection Grade
B+
Credit Reporting Grade
TD Bank is rated overall in the top 77 percentile (out of 100) based on 2,945 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits15.5
Complaints Resolved in a Timely Manner99.8%
Resolutions Disputed by Customer22.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationToronto-Dominion Bank, The
EstablishedJanuary, 1852
FDIC InsuredJuly, 1961
FDIC Certificate #018409
Number of Branches1,324 (1 International)
Total Assets$225 Million (8th)
Total Deposits$190.3 Million (8th)
Total Equity$29.7 Million (8th)
Quartarly Net Income$253.1 Thousand (17th)

Contact Information

Corporate Headquarters
2035 Limestone Road
Wilmington, DE 19808
United Statesflag
Website
http://www.tdbank.com
Data Summary
TD Bank logo

Grade Summary

Overall, TD Bank received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. TD Bank is rated "A-" in Mortgages, "A" in Debt Collection, "B+" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how TD Bank compares.

Overview

TD Bank has received 2,945 consumer complaints since December, 2011 – more than 99% of other banks.

Of those complaints, 99.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TD Bank meets the 60-day response deadline more frequently than 61.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.5% of customers dispute TD Bank's response to complaints — worse than 68.5% of other companies.

Most of TD Bank's customers complain about bank account or services with the primary issue being "problems caused by my funds being low."

TD Bank is primarily a commercial bank with no specific specialization. TD Bank is based in Wilmington, Delaware and is the 8th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, TD Bank receives far more complaints than most other banks. TD Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against TD Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountProblems caused by my funds being low515
2Bank account or serviceChecking accountDeposits and withdrawals447
3Bank account or serviceChecking accountAccount opening, closing, or management410
4Bank account or serviceChecking accountUsing a debit or ATM card163
5Consumer loanVehicle loanManaging the loan or lease103
6Bank account or serviceChecking accountMaking/receiving payments, sending money100
7Credit cardBilling disputes94
8Credit cardLate fee93
9MortgageOther mortgageLoan modification,collection,foreclosure86
10Bank account or serviceOther bank product/serviceAccount opening, closing, or management80
Responses From TD Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1,8631,857 (99.7%)572 (30.7%)
2Closed with monetary relief1,0391,038 (99.9%)124 (11.9%)
3Closed with non-monetary relief343343 (100%)53 (15.5%)
4Closed without relief148148 (100%)44 (29.7%)
5Closed with relief6464 (100%)9 (14.1%)
6Closed1212 (100%)0 (0%)
Complaints over the Past Year