| Complaints Currently In-Progress | — |
| Complaints per $100K of Deposits | — |
| Complaints Resolved in a Timely Manner | 93.5% |
| Resolutions Disputed by Customer | 16.1% |
| Average Time Until Resolution | Unknown |
| Owner Corporation | Not Listed |
| Established | Not Listed |
| FDIC Insured | Not Insured |
| FDIC Certificate # | — |
| Number of Branches | Unknown |
| Total Assets | Unknown |
| Total Deposits | Unknown |
| Total Equity | Unknown |
| Quartarly Net Income | Unknown |
Grades are also broken down by the financial products offered be each institution. TekCollect Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how TekCollect Inc. compares.
TekCollect Inc. has received 31 consumer complaints since August, 2013 – more than 82% of other banks.
Of those complaints, 93.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TekCollect Inc. meets the 60-day response deadline less frequently than 72.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.1% of customers dispute TekCollect Inc.'s response to complaints — better than 61.2% of other companies.
Most of TekCollect Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
| # | Financial Product | Sub-Product | Complaint Issue | Complaint Count |
|---|---|---|---|---|
| 1 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 12 |
| 2 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 5 |
| 3 | Debt collection | Cont'd attempts collect debt not owed | 4 | |
| 4 | Debt collection | Medical | Cont'd attempts collect debt not owed | 3 |
| 5 | Debt collection | Other (phone, health club, etc.) | Communication tactics | 2 |
| 6 | Debt collection | Communication tactics | 2 | |
| 7 | Debt collection | Medical | Communication tactics | 2 |
| 8 | Consumer loan | Vehicle loan | Taking out the loan or lease | 1 |
| 9 | Debt collection | Other (phone, health club, etc.) | False statements or representation | 1 |
| 10 | Debt collection | Other (phone, health club, etc.) | Cont'd attempts collect debt not owed | 1 |
| # | Company Response | Response Count | Timely Response Count | Disputed Count |
|---|---|---|---|---|
| 1 | Closed with explanation | 30 | 28 (93.3%) | 6 (20%) |
| 2 | Closed with non-monetary relief | 8 | 8 (100%) | 0 (0%) |
| 3 | Closed with monetary relief | 1 | 1 (100%) | 0 (0%) |
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