TekCollect Inc.

Report Card
C
Overall Grade
B-
Debt Collection Grade
TekCollect Inc. is rated overall in the bottom 33 percentile (out of 100) based on 31 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner93.5%
Resolutions Disputed by Customer16.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
TekCollect Inc. logo

Grade Summary

Overall, TekCollect Inc. received a grade of "C" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. TekCollect Inc. is rated "B-" in Debt Collection. Click on any of the financial products to see how TekCollect Inc. compares.

Overview

TekCollect Inc. has received 31 consumer complaints since August, 2013 – more than 82% of other banks.

Of those complaints, 93.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TekCollect Inc. meets the 60-day response deadline less frequently than 72.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 16.1% of customers dispute TekCollect Inc.'s response to complaints — better than 61.2% of other companies.

Most of TekCollect Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against TekCollect Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed12
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
3Debt collectionCont'd attempts collect debt not owed4
4Debt collectionMedicalCont'd attempts collect debt not owed3
5Debt collectionOther (phone, health club, etc.)Communication tactics2
6Debt collectionCommunication tactics2
7Debt collectionMedicalCommunication tactics2
8Consumer loanVehicle loanTaking out the loan or lease1
9Debt collectionOther (phone, health club, etc.)False statements or representation1
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed1
Responses From TekCollect Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3028 (93.3%)6 (20%)
2Closed with non-monetary relief88 (100%)0 (0%)
3Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year