The CBE Group, Inc.

Report Card
B-
Overall Grade
B
Debt Collection Grade
The CBE Group, Inc. is rated overall in the top 65 percentile (out of 100) based on 353 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer18.1%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
The CBE Group, Inc. logo

Grade Summary

Overall, The CBE Group, Inc. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. The CBE Group, and Inc. is rated "B" in Debt Collection. Click on any of the financial products to see how The CBE Group, Inc. compares.

Overview

The CBE Group, Inc. has received 353 consumer complaints since July, 2013 – more than 96% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' The CBE Group, Inc. meets the 60-day response deadline more frequently than 65.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.1% of customers dispute The CBE Group, Inc.'s response to complaints — better than 53% of other companies.

Most of The CBE Group, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against The CBE Group, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed117
2Debt collectionCommunication tactics55
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed54
4Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed35
5Debt collectionOther (phone, health club, etc.)Communication tactics22
6Debt collectionOther (phone, health club, etc.)False statements or representation15
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt13
8Debt collectionImproper contact or sharing of info8
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt7
10Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed6
Responses From The CBE Group, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation386386 (100%)72 (18.7%)
2Closed with non-monetary relief4646 (100%)3 (6.5%)
3In progress11 (100%)0 (0%)
4Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year