The CMI Group, Inc.

Report Card
B+
Overall Grade
A-
Debt Collection Grade
The CMI Group, Inc. is rated overall in the top 85 percentile (out of 100) based on 227 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer8.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
The CMI Group, Inc. logo

Grade Summary

Overall, The CMI Group, Inc. received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. The CMI Group, and Inc. is rated "A-" in Debt Collection. Click on any of the financial products to see how The CMI Group, Inc. compares.

Overview

The CMI Group, Inc. has received 227 consumer complaints since July, 2013 – more than 95% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' The CMI Group, Inc. meets the 60-day response deadline more frequently than 70.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 8.4% of customers dispute The CMI Group, Inc.'s response to complaints — better than 88.7% of other companies.

Most of The CMI Group, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against The CMI Group, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed97
2Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed39
3Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed23
4Debt collectionCont'd attempts collect debt not owed22
5Debt collectionOther (phone, health club, etc.)Disclosure verification of debt16
6Debt collectionOther (phone, health club, etc.)False statements or representation12
7Debt collectionOther (phone, health club, etc.)Disclosure verification of debt8
8Debt collectionCommunication tactics7
9Debt collectionMedicalCont'd attempts collect debt not owed5
10Debt collectionDisclosure verification of debt5
Responses From The CMI Group, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief231231 (100%)13 (5.6%)
2Closed with explanation4444 (100%)12 (27.3%)
Complaints over the Past Year