The Huntington National Bank

Report Card
B+
Overall Grade
B
Mortgages Grade
A
Debt Collection Grade
A
Credit Cards Grade
The Huntington National Bank is rated overall in the top 81 percentile (out of 100) based on 667 customer complaints.

Statistics

Complaints Currently In-Progress13
Complaints per $100K of Deposits13.1
Complaints Resolved in a Timely Manner99.4%
Resolutions Disputed by Customer23.1%
Average Time Until Resolution31 days

Financial Report

Owner CorporationHuntington Bancshares Incorporated
EstablishedJanuary, 1866
FDIC InsuredJanuary, 1934
FDIC Certificate #006560
Number of Branches956 (2 International)
Total Assets$64.1 Million (26th)
Total Deposits$51 Million (24th)
Total Equity$5.9 Million (29th)
Quartarly Net Income$164.2 Thousand (24th)

Contact Information

Corporate Headquarters
17 South High Street
Columbus, OH 43216
United Statesflag
Website
www.huntington.com
Data Summary
The Huntington National Bank logo

Grade Summary

Overall, The Huntington National Bank received a grade of "B+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. The Huntington National Bank is rated "B" in Mortgages, "A" in Debt Collection, "A" in Credit Cards, and "D" in Bank Account Services. Click on any of the financial products to see how The Huntington National Bank compares.

Overview

The Huntington National Bank has received 667 consumer complaints since January, 2012 – more than 97% of other banks.

Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' The Huntington National Bank meets the 60-day response deadline more frequently than 57.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.1% of customers dispute The Huntington National Bank's response to complaints — worse than 71.3% of other companies.

Most of The Huntington National Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

The Huntington National Bank is primarily a commercial bank with a commercial lending specialization. The Huntington National Bank is based in Columbus, Ohio and is the 26th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, The Huntington National Bank receives far more complaints than most other banks. The Huntington National Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against The Huntington National Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management110
2Bank account or serviceChecking accountProblems caused by my funds being low105
3Bank account or serviceChecking accountDeposits and withdrawals101
4MortgageOther mortgageLoan servicing, payments, escrow account51
5Consumer loanVehicle loanManaging the loan or lease38
6Bank account or serviceChecking accountUsing a debit or ATM card37
7MortgageOther mortgageLoan modification,collection,foreclosure34
8MortgageConventional fixed mortgageLoan servicing, payments, escrow account25
9Bank account or serviceOther bank product/serviceAccount opening, closing, or management23
10MortgageConventional fixed mortgageLoan modification,collection,foreclosure19
Responses From The Huntington National Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation472470 (99.6%)128 (27.1%)
2Closed with monetary relief221219 (99.1%)34 (15.4%)
3Closed without relief3535 (100%)12 (34.3%)
4Closed with non-monetary relief2424 (100%)2 (8.3%)
5Closed1717 (100%)3 (17.6%)
6Closed with relief1414 (100%)2 (14.3%)
7In progress44 (100%)0 (0%)
Complaints over the Past Year