Grades are also broken down by the financial products offered be each institution. The Huntington National Bank is rated "B" in Mortgages, "A" in Debt Collection, "A" in Credit Cards, and "D" in Bank Account Services. Click on any of the financial products to see how The Huntington National Bank compares.
The Huntington National Bank has received 667 consumer complaints since January, 2012 – more than 97% of other banks.
Of those complaints, 99.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' The Huntington National Bank meets the 60-day response deadline more frequently than 57.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.1% of customers dispute The Huntington National Bank's response to complaints — worse than 71.3% of other companies.
Most of The Huntington National Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
The Huntington National Bank is primarily a commercial bank with a commercial lending specialization. The Huntington National Bank is based in Columbus, Ohio and is the 26th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, The Huntington National Bank receives far more complaints than most other banks. The Huntington National Bank recieves more complaints per customer than 98% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||110|
|2||Bank account or service||Checking account||Problems caused by my funds being low||105|
|3||Bank account or service||Checking account||Deposits and withdrawals||101|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||51|
|5||Consumer loan||Vehicle loan||Managing the loan or lease||38|
|6||Bank account or service||Checking account||Using a debit or ATM card||37|
|7||Mortgage||Other mortgage||Loan modification,collection,foreclosure||34|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||25|
|9||Bank account or service||Other bank product/service||Account opening, closing, or management||23|
|10||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||19|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||472||470 (99.6%)||128 (27.1%)|
|2||Closed with monetary relief||221||219 (99.1%)||34 (15.4%)|
|3||Closed without relief||35||35 (100%)||12 (34.3%)|
|4||Closed with non-monetary relief||24||24 (100%)||2 (8.3%)|
|5||Closed||17||17 (100%)||3 (17.6%)|
|6||Closed with relief||14||14 (100%)||2 (14.3%)|
|7||In progress||4||4 (100%)||0 (0%)|