Third Federal Savings & Loan

Report Card
B-
Overall Grade
B
Mortgages Grade
Third Federal Savings & Loan is rated overall in the top 67 percentile (out of 100) based on 83 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer21.7%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Third Federal Savings & Loan logo

Grade Summary

Overall, Third Federal Savings & Loan received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Third Federal Savings & Loan is rated "B" in Mortgages. Click on any of the financial products to see how Third Federal Savings & Loan compares.

Overview

Third Federal Savings & Loan has received 83 consumer complaints since March, 2012 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Third Federal Savings & Loan meets the 60-day response deadline more frequently than 87.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.7% of customers dispute Third Federal Savings & Loan's response to complaints — worse than 65.1% of other companies.

Most of Third Federal Savings & Loan's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Third Federal Savings & Loan
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure16
2MortgageOther mortgageLoan servicing, payments, escrow account12
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure9
4MortgageHome equity loan or line of creditLoan servicing, payments, escrow account8
5MortgageConventional fixed mortgageLoan servicing, payments, escrow account8
6MortgageConventional adjustable mortgage (ARM)Application, originator, mortgage broker6
7MortgageConventional fixed mortgageSettlement process and costs3
8MortgageConventional fixed mortgageApplication, originator, mortgage broker3
9Bank account or serviceChecking accountDeposits and withdrawals3
10MortgageHome equity loan or line of creditCredit decision / Underwriting2
Responses From Third Federal Savings & Loan
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation9090 (100%)20 (22.2%)
2Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year