Grades are also broken down by the financial products offered be each institution. Third Federal Savings & Loan is rated "B" in Mortgages. Click on any of the financial products to see how Third Federal Savings & Loan compares.
Third Federal Savings & Loan has received 83 consumer complaints since March, 2012 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Third Federal Savings & Loan meets the 60-day response deadline more frequently than 87.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.7% of customers dispute Third Federal Savings & Loan's response to complaints — worse than 65.1% of other companies.
Most of Third Federal Savings & Loan's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||16|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||12|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||9|
|4||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||8|
|5||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||8|
|6||Mortgage||Conventional adjustable mortgage (ARM)||Application, originator, mortgage broker||6|
|7||Mortgage||Conventional fixed mortgage||Settlement process and costs||3|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||3|
|9||Bank account or service||Checking account||Deposits and withdrawals||3|
|10||Mortgage||Home equity loan or line of credit||Credit decision / Underwriting||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||90||90 (100%)||20 (22.2%)|
|2||Closed with non-monetary relief||1||1 (100%)||0 (0%)|