Tiaa, Fsb BankRank.org
|Number of Complaints||1,100 (8 In Progress)|
|Complaints per $100K of Deposits||4.76|
|Complaints Resolved in a Timely Manner||96.1%|
|Resolutions Disputed by Customer||0.5%|
|Complaints Resolved in Customer's Favor||95.6%|
|FDIC Certificate #|
|Number of Branches||15 (0 International)|
|Total Assets||$33.9 Million|
|Total Deposits||$23.1 Million|
|Total Equity Held||$3.7 Million|
|Quarterly Net Income||$0.1 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Tiaa, Fsb is ranked 279th out of 3,688 banks. That puts Tiaa, Fsb in the bottom 33rd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,100 complaints against Tiaa, Fsb and 1,058,614 complaints total.
Of the 1,100 complaints again Tiaa, Fsb, there have been 157 in the passed 18 months. Of those 157 complaints, 95.6% have been resolved in the customers favor, 0.5% have been disputed by the customer, and 96.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Tiaa, Fsb has $23.1 million is customer deposits which means there are 4.76 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Tiaa, Fsb is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Credit Reporting.
Tiaa, Fsb is rated "C" in Mortgage.
Click here to see Complete Tiaa, Fsb Report Card »
Tiaa, Fsb was established and FDIC insured in October, 1998. Based on its asset concentration, this institution specializes in commercial lending. Tiaa, Fsb has $33.9 Million is assets (56th overall) and holds $23.1 Million is customer deposits (59th overall).
Tiaa, Fsb has 15 domestic offices and 0 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: and EverBank.
Below is the list of the top 10 complaint reasons against Tiaa, Fsb. Click here to see all complaints against Tiaa, Fsb.
|1||Mortgage||Conventional home mortgage||Trouble during payment process||31|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||12|
|3||Mortgage||Other type of mortgage||Trouble during payment process||10|
|4||Mortgage||Other type of mortgage||Struggling to pay mortgage||9|
|5||Checking or savings account||Checking account||Managing an account||6|
|6||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||5|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||4|
|8||Mortgage||Conventional home mortgage||Closing on a mortgage||4|
|9||Mortgage||Other mortgage||Loan servicing, payments, escrow account||4|
|10||Mortgage||Other mortgage||Loan modification,collection,foreclosure||4|