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Tiaa, Fsb — Overview
D+ Overall
Tiaa, Fsb is rated overall in the bottom 33nd percentile based on 1,100 customer complaints.


Number of Complaints1,100 (8 In Progress)
Complaints per $100K of Deposits4.76
Complaints Resolved in a Timely Manner96.1%
Resolutions Disputed by Customer0.5%
Complaints Resolved in Customer's Favor95.6%

Financial Report

EstablishedOctober, 1998
FDIC Certificate #34775
Number of Branches15 (0 International)
Total Assets$33.9 Million
Total Deposits$23.1 Million
Total Equity Held$3.7 Million
Quarterly Net Income$0.1 Million

Contact Information

Cooperate Headquarters
501 Riverside Avenue
Jacksonville, FL 32202


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Other Names and Websites
Other Names (or Trade Names)

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Tiaa, Fsb — Summary

Tiaa, Fsb is ranked 279th out of 3,688 banks. That puts Tiaa, Fsb in the bottom 33rd percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 1,100 complaints against Tiaa, Fsb and 1,058,614 complaints total.

Of the 1,100 complaints again Tiaa, Fsb, there have been 65 in the passed 18 months. Of those 65 complaints, 95.6% have been resolved in the customers favor, 0.5% have been disputed by the customer, and 96.1% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Tiaa, Fsb has $23.1 million is customer deposits which means there are 4.76 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Tiaa, Fsb is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Credit Reporting.

Tiaa, Fsb is rated "C" in Mortgage.

Click here to see Complete Tiaa, Fsb Report Card »

Financial Summary

Tiaa, Fsb was established and FDIC insured in October, 1998. Based on its asset concentration, this institution specializes in commercial lending. Tiaa, Fsb has $33.9 Million is assets (56th overall) and holds $23.1 Million is customer deposits (59th overall).

Tiaa, Fsb has 15 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: and EverBank.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Tiaa, Fsb. Click here to see all complaints against Tiaa, Fsb.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Trouble during payment process 15
2 Mortgage Other type of mortgage Struggling to pay mortgage 8
3 Mortgage Other type of mortgage Trouble during payment process 4
4 Mortgage Conventional home mortgage Struggling to pay mortgage 4
5 Checking or savings account Other banking product or service Closing an account 3
6 Credit reporting Credit reporting Improper use of your report 3
7 Mortgage VA mortgage Closing on a mortgage 3
8 Mortgage Conventional home mortgage Closing on a mortgage 2
9 Mortgage Home equity loan or line of credit (HELOC) Trouble during payment process 2
10 Checking or savings account Checking account Managing an account 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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