Grades are also broken down by the financial products offered be each institution. TMX Finance LLC is rated "B-" in Debt Collection, "C" in Consumer Loans, and "B" in Payday Loans. Click on any of the financial products to see how TMX Finance LLC compares.
TMX Finance LLC has received 107 consumer complaints since April, 2013 – more than 92% of other banks.
Of those complaints, 98.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TMX Finance LLC meets the 60-day response deadline less frequently than 53.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15% of customers dispute TMX Finance LLC's response to complaints — better than 66.1% of other companies.
Most of TMX Finance LLC's customers complain about consumer loans with the primary issue being "charged fees or interest i didn't expect."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Title loan||Charged fees or interest I didn't expect||30|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||25|
|3||Consumer loan||Vehicle loan||Managing the loan or lease||15|
|4||Consumer loan||Title loan||Lender repossessed or sold the vehicle||10|
|5||Payday loan||Charged fees or interest I didn't expect||9|
|6||Consumer loan||Vehicle loan||Taking out the loan or lease||8|
|7||Debt collection||Other (phone, health club, etc.)||Communication tactics||6|
|8||Consumer loan||Installment loan||Problems when you are unable to pay||6|
|9||Consumer loan||Title loan||Payment to acct not credited||4|
|10||Consumer loan||Title loan||Can't contact lender||4|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||137||136 (99.3%)||25 (18.2%)|
|2||Closed with monetary relief||17||16 (94.1%)||3 (17.6%)|
|3||Closed||6||6 (100%)||1 (16.7%)|
|4||Closed with non-monetary relief||1||1 (100%)||0 (0%)|