TMX Finance LLC

Report Card
B-
Overall Grade
B-
Debt Collection Grade
C
Consumer Loans Grade
B
Payday Loans Grade
TMX Finance LLC is rated overall in the top 60 percentile (out of 100) based on 107 customer complaints.

Statistics

Complaints Currently In-Progress3
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.1%
Resolutions Disputed by Customer15%
Average Time Until Resolution41 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
TMX Finance LLC logo

Grade Summary

Overall, TMX Finance LLC received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. TMX Finance LLC is rated "B-" in Debt Collection, "C" in Consumer Loans, and "B" in Payday Loans. Click on any of the financial products to see how TMX Finance LLC compares.

Overview

TMX Finance LLC has received 107 consumer complaints since April, 2013 – more than 92% of other banks.

Of those complaints, 98.1% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TMX Finance LLC meets the 60-day response deadline less frequently than 53.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15% of customers dispute TMX Finance LLC's response to complaints — better than 66.1% of other companies.

Most of TMX Finance LLC's customers complain about consumer loans with the primary issue being "charged fees or interest i didn't expect."

Complaints by Product
Complaints by State
Complaints Against TMX Finance LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanTitle loanCharged fees or interest I didn't expect30
2Consumer loanVehicle loanProblems when you are unable to pay25
3Consumer loanVehicle loanManaging the loan or lease15
4Consumer loanTitle loanLender repossessed or sold the vehicle10
5Payday loanCharged fees or interest I didn't expect9
6Consumer loanVehicle loanTaking out the loan or lease8
7Debt collectionOther (phone, health club, etc.)Communication tactics6
8Consumer loanInstallment loanProblems when you are unable to pay6
9Consumer loanTitle loanPayment to acct not credited4
10Consumer loanTitle loanCan't contact lender4
Responses From TMX Finance LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation137136 (99.3%)25 (18.2%)
2Closed with monetary relief1716 (94.1%)3 (17.6%)
3Closed66 (100%)1 (16.7%)
4Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year