Grades are also broken down by the financial products offered be each institution. Toyota Motor Credit Corporation is rated "B-" in Debt Collection, and "B-" in Consumer Loans. Click on any of the financial products to see how Toyota Motor Credit Corporation compares.
Toyota Motor Credit Corporation has received 309 consumer complaints since March, 2012 – more than 96% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Toyota Motor Credit Corporation meets the 60-day response deadline more frequently than 64.9% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.7% of customers dispute Toyota Motor Credit Corporation's response to complaints — worse than 64.9% of other companies.
Most of Toyota Motor Credit Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||106|
|2||Consumer loan||Vehicle lease||Managing the loan or lease||53|
|3||Consumer loan||Vehicle loan||Problems when you are unable to pay||45|
|4||Consumer loan||Vehicle loan||Taking out the loan or lease||37|
|5||Consumer loan||Vehicle lease||Taking out the loan or lease||23|
|6||Consumer loan||Vehicle loan||Shopping for a loan or lease||17|
|7||Consumer loan||Vehicle lease||Problems when you are unable to pay||14|
|8||Debt collection||Auto||Communication tactics||13|
|9||Consumer loan||Vehicle lease||Shopping for a loan or lease||7|
|10||Debt collection||Auto||Cont'd attempts collect debt not owed||6|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||295||295 (100%)||71 (24.1%)|
|2||Closed with non-monetary relief||38||38 (100%)||4 (10.5%)|
|3||Closed with monetary relief||34||34 (100%)||5 (14.7%)|
|4||Closed||2||2 (100%)||1 (50%)|