Toyota Motor Credit Corporation

Report Card
C+
Overall Grade
B-
Debt Collection Grade
B-
Consumer Loans Grade
Toyota Motor Credit Corporation is rated overall in the bottom 47 percentile (out of 100) based on 309 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer21.7%
Average Time Until Resolution56 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Toyota Motor Credit Corporation logo

Grade Summary

Overall, Toyota Motor Credit Corporation received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Toyota Motor Credit Corporation is rated "B-" in Debt Collection, and "B-" in Consumer Loans. Click on any of the financial products to see how Toyota Motor Credit Corporation compares.

Overview

Toyota Motor Credit Corporation has received 309 consumer complaints since March, 2012 – more than 96% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Toyota Motor Credit Corporation meets the 60-day response deadline more frequently than 64.9% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21.7% of customers dispute Toyota Motor Credit Corporation's response to complaints — worse than 64.9% of other companies.

Most of Toyota Motor Credit Corporation's customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against Toyota Motor Credit Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease106
2Consumer loanVehicle leaseManaging the loan or lease53
3Consumer loanVehicle loanProblems when you are unable to pay45
4Consumer loanVehicle loanTaking out the loan or lease37
5Consumer loanVehicle leaseTaking out the loan or lease23
6Consumer loanVehicle loanShopping for a loan or lease17
7Consumer loanVehicle leaseProblems when you are unable to pay14
8Debt collectionAutoCommunication tactics13
9Consumer loanVehicle leaseShopping for a loan or lease7
10Debt collectionAutoCont'd attempts collect debt not owed6
Responses From Toyota Motor Credit Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation295295 (100%)71 (24.1%)
2Closed with non-monetary relief3838 (100%)4 (10.5%)
3Closed with monetary relief3434 (100%)5 (14.7%)
4Closed22 (100%)1 (50%)
Complaints over the Past Year