TransUnion

Report Card
B
Overall Grade
A-
Debt Collection Grade
B-
Credit Reporting Grade
TransUnion is rated overall in the top 75 percentile (out of 100) based on 12,296 customer complaints.

Statistics

Complaints Currently In-Progress114
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer14.9%
Average Time Until Resolution20 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
TransUnion logo

Grade Summary

Overall, TransUnion received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. TransUnion is rated "A-" in Debt Collection, and "B-" in Credit Reporting. Click on any of the financial products to see how TransUnion compares.

Overview

TransUnion has received 12,296 consumer complaints since October, 2012 – more than 99% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TransUnion meets the 60-day response deadline more frequently than 74.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.9% of customers dispute TransUnion's response to complaints — better than 66.2% of other companies.

Most of TransUnion's customers complain about credit reportings with the primary issue being "incorrect information on credit report."

Complaints by Product
Complaints by State
Complaints Against TransUnion
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Credit reportingIncorrect information on credit report5,345
2Credit reportingIncorrect information on credit report3,347
3Credit reportingIncorrect information on credit report1,285
4Credit reportingIncorrect information on credit report892
5Credit reportingUnable to get credit report/credit score804
6Credit reportingIncorrect information on credit report719
7Credit reportingCredit reporting company's investigation671
8Credit reportingCredit reporting company's investigation583
9Credit reportingUnable to get credit report/credit score547
10Credit reportingImproper use of my credit report472
Responses From TransUnion
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation11,75611,756 (100%)2,079 (17.7%)
2Closed with non-monetary relief4,0444,044 (100%)357 (8.8%)
3In progress136136 (100%)0 (0%)
4Closed with monetary relief7373 (100%)3 (4.1%)
5Closed99 (100%)3 (33.3%)
Complaints over the Past Year