Grades are also broken down by the financial products offered be each institution. TransUnion is rated "A-" in Debt Collection, and "B-" in Credit Reporting. Click on any of the financial products to see how TransUnion compares.
TransUnion has received 12,296 consumer complaints since October, 2012 – more than 99% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' TransUnion meets the 60-day response deadline more frequently than 74.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 14.9% of customers dispute TransUnion's response to complaints — better than 66.2% of other companies.
Most of TransUnion's customers complain about credit reportings with the primary issue being "incorrect information on credit report."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Credit reporting||Incorrect information on credit report||5,345|
|2||Credit reporting||Incorrect information on credit report||3,347|
|3||Credit reporting||Incorrect information on credit report||1,285|
|4||Credit reporting||Incorrect information on credit report||892|
|5||Credit reporting||Unable to get credit report/credit score||804|
|6||Credit reporting||Incorrect information on credit report||719|
|7||Credit reporting||Credit reporting company's investigation||671|
|8||Credit reporting||Credit reporting company's investigation||583|
|9||Credit reporting||Unable to get credit report/credit score||547|
|10||Credit reporting||Improper use of my credit report||472|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||11,756||11,756 (100%)||2,079 (17.7%)|
|2||Closed with non-monetary relief||4,044||4,044 (100%)||357 (8.8%)|
|3||In progress||136||136 (100%)||0 (0%)|
|4||Closed with monetary relief||73||73 (100%)||3 (4.1%)|
|5||Closed||9||9 (100%)||3 (33.3%)|