Grades are also broken down by the financial products offered be each institution. Turning Point Solutions LLC is rated "B+" in Debt Collection. Click on any of the financial products to see how Turning Point Solutions LLC compares.
Turning Point Solutions LLC has received 82 consumer complaints since July, 2013 – more than 91% of other banks.
Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Turning Point Solutions LLC meets the 60-day response deadline more frequently than 51.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 4.9% of customers dispute Turning Point Solutions LLC's response to complaints — better than 95.3% of other companies.
Most of Turning Point Solutions LLC's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Communication tactics||13|
|2||Debt collection||Payday loan||Cont'd attempts collect debt not owed||12|
|3||Debt collection||Payday loan||Taking/threatening an illegal action||8|
|4||Debt collection||Cont'd attempts collect debt not owed||7|
|5||Debt collection||Communication tactics||5|
|6||Debt collection||Payday loan||Communication tactics||5|
|7||Debt collection||Taking/threatening an illegal action||4|
|8||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||4|
|9||Debt collection||Payday loan||Cont'd attempts collect debt not owed||3|
|10||Debt collection||Payday loan||Improper contact or sharing of info||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||95||95 (100%)||5 (5.3%)|
|2||Closed with monetary relief||4||3 (75%)||0 (0%)|
|3||Closed with explanation||2||2 (100%)||0 (0%)|