Turning Point Solutions LLC

Report Card
B
Overall Grade
B+
Debt Collection Grade
Turning Point Solutions LLC is rated overall in the top 79 percentile (out of 100) based on 82 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.8%
Resolutions Disputed by Customer4.9%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Turning Point Solutions LLC logo

Grade Summary

Overall, Turning Point Solutions LLC received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Turning Point Solutions LLC is rated "B+" in Debt Collection. Click on any of the financial products to see how Turning Point Solutions LLC compares.

Overview

Turning Point Solutions LLC has received 82 consumer complaints since July, 2013 – more than 91% of other banks.

Of those complaints, 98.8% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Turning Point Solutions LLC meets the 60-day response deadline more frequently than 51.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 4.9% of customers dispute Turning Point Solutions LLC's response to complaints — better than 95.3% of other companies.

Most of Turning Point Solutions LLC's customers complain about debt collections with the primary issue being "communication tactics."

Complaints by Product
Complaints by State
Complaints Against Turning Point Solutions LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCommunication tactics13
2Debt collectionPayday loanCont'd attempts collect debt not owed12
3Debt collectionPayday loanTaking/threatening an illegal action8
4Debt collectionCont'd attempts collect debt not owed7
5Debt collectionCommunication tactics5
6Debt collectionPayday loanCommunication tactics5
7Debt collectionTaking/threatening an illegal action4
8Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed4
9Debt collectionPayday loanCont'd attempts collect debt not owed3
10Debt collectionPayday loanImproper contact or sharing of info3
Responses From Turning Point Solutions LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief9595 (100%)5 (5.3%)
2Closed with monetary relief43 (75%)0 (0%)
3Closed with explanation22 (100%)0 (0%)
Complaints over the Past Year