UMB Bank

Report Card
A
Overall Grade
B
Credit Cards Grade
B-
Bank Account Services Grade
UMB Bank is rated overall in the top 96 percentile (out of 100) based on 80 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits6.2
Complaints Resolved in a Timely Manner91.3%
Resolutions Disputed by Customer13.8%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationUmb Financial Corporation
EstablishedAugust, 1902
FDIC InsuredJanuary, 1934
FDIC Certificate #008273
Number of Branches111
Total Assets$16 Million (62nd)
Total Deposits$12.9 Million (59th)
Total Equity$1.3 Million (72nd)
Quartarly Net Income$24.6 Thousand (68th)

Contact Information

Corporate Headquarters
1010 Grand Boulevard
Kansas City, MO 64106
United Statesflag
Website
www.umb.com
Data Summary
UMB Bank logo

Grade Summary

Overall, UMB Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. UMB Bank is rated "B" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how UMB Bank compares.

Overview

UMB Bank has received 80 consumer complaints since March, 2012 – more than 90% of other banks.

Of those complaints, 91.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' UMB Bank meets the 60-day response deadline less frequently than 77.4% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute UMB Bank's response to complaints — better than 71% of other companies.

Most of UMB Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

UMB Bank is primarily a commercial bank with a commercial lending specialization. UMB Bank is based in Kansas City, Missouri and is the 62nd largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, UMB Bank receives far more complaints than most other banks. UMB Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against UMB Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management12
2Bank account or serviceChecking accountDeposits and withdrawals9
3Bank account or serviceChecking accountProblems caused by my funds being low7
4Credit cardBilling disputes6
5Bank account or serviceOther bank product/serviceAccount opening, closing, or management5
6Credit cardIdentity theft / Fraud / Embezzlement4
7Credit cardLate fee3
8Bank account or serviceChecking accountMaking/receiving payments, sending money3
9Bank account or serviceChecking accountUsing a debit or ATM card3
10Credit cardCredit determination3
Responses From UMB Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4946 (93.9%)7 (14.3%)
2Closed with non-monetary relief1513 (86.7%)1 (6.7%)
3Closed with monetary relief1414 (100%)2 (14.3%)
4Closed44 (100%)1 (25%)
5Untimely response20 (0%)0 (0%)
Complaints over the Past Year