Grades are also broken down by the financial products offered be each institution. UMB Bank is rated "B" in Credit Cards, and "B-" in Bank Account Services. Click on any of the financial products to see how UMB Bank compares.
UMB Bank has received 80 consumer complaints since March, 2012 – more than 90% of other banks.
Of those complaints, 91.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' UMB Bank meets the 60-day response deadline less frequently than 77.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 13.8% of customers dispute UMB Bank's response to complaints — better than 71% of other companies.
Most of UMB Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
UMB Bank is primarily a commercial bank with a commercial lending specialization. UMB Bank is based in Kansas City, Missouri and is the 62nd largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, UMB Bank receives far more complaints than most other banks. UMB Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||12|
|2||Bank account or service||Checking account||Deposits and withdrawals||9|
|3||Bank account or service||Checking account||Problems caused by my funds being low||7|
|4||Credit card||Billing disputes||6|
|5||Bank account or service||Other bank product/service||Account opening, closing, or management||5|
|6||Credit card||Identity theft / Fraud / Embezzlement||4|
|7||Credit card||Late fee||3|
|8||Bank account or service||Checking account||Making/receiving payments, sending money||3|
|9||Bank account or service||Checking account||Using a debit or ATM card||3|
|10||Credit card||Credit determination||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||49||46 (93.9%)||7 (14.3%)|
|2||Closed with non-monetary relief||15||13 (86.7%)||1 (6.7%)|
|3||Closed with monetary relief||14||14 (100%)||2 (14.3%)|
|4||Closed||4||4 (100%)||1 (25%)|
|5||Untimely response||2||0 (0%)||0 (0%)|