Umpqua Holdings BankRank.org
|Number of Complaints||187 (0 In Progress)|
|Complaints per $100K of Deposits||0.92|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||1.7%|
|Complaints Resolved in Customer's Favor||100.0%|
|FDIC Certificate #|
|Number of Branches||311 (0 International)|
|Total Assets||$25.8 Million|
|Total Deposits||$20.2 Million|
|Total Equity Held||$4.3 Million|
|Quarterly Net Income||$0.1 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Umpqua Holdings Corporation is ranked 23rd out of 3,688 banks. That puts Umpqua Holdings in the top 94th percentile and gives them an overall grade of "A". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 187 complaints against Umpqua Holdings and 1,058,614 complaints total.
Of the 187 complaints again Umpqua Holdings, there have been 28 in the passed 18 months. Of those 28 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Umpqua Holdings has $20.2 million is customer deposits which means there are 0.92 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Umpqua Holdings Corporation is graded in 0 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Bank Account or Service.
Umpqua Holdings Corporation is rated
Click here to see Complete Umpqua Holdings Report Card »
Umpqua Holdings was established and FDIC insured in November, 1953. Based on its asset concentration, this institution specializes in commercial lending. Umpqua Holdings Corporation has $25.8 Million is assets (68th overall) and holds $20.2 Million is customer deposits (69th overall).
Umpqua Holdings has 311 domestic offices and 0 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Umpqua Holdings Corporation. Click here to see all complaints against Umpqua Holdings.
|1||Checking or savings account||Checking account||Problem with a lender or other company charging your account||3|
|2||Checking or savings account||Checking account||Managing an account||3|
|3||Checking or savings account||Checking account||Problem caused by your funds being low||2|
|4||Mortgage||Other type of mortgage||Trouble during payment process||2|
|5||Mortgage||FHA mortgage||Trouble during payment process||2|
|6||Credit card||General-purpose credit card or charge card||Fees or interest||1|
|7||Checking or savings account||Savings account||Managing an account||1|
|8||Debt collection||I do not know||False statements or representation||1|
|9||Checking or savings account||Savings account||Closing an account||1|
|10||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||1|