Grades are also broken down by the financial products offered be each institution. Umpqua Holdings Corporation is rated "A" in Mortgages, and "A" in Bank Account Services. Click on any of the financial products to see how Umpqua Holdings Corporation compares.
Umpqua Holdings Corporation has received 36 consumer complaints since August, 2012 – more than 84% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Umpqua Holdings Corporation meets the 60-day response deadline more frequently than 75% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.4% of customers dispute Umpqua Holdings Corporation's response to complaints — worse than 54.4% of other companies.
Most of Umpqua Holdings Corporation's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Umpqua Holdings Corporation is primarily a commercial bank with a commercial lending specialization. Umpqua Holdings Corporation is based in Roseburg, Oregon and is the 45th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Umpqua Holdings Corporation receives far more complaints than most other banks. Umpqua Holdings Corporation recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||10|
|2||Bank account or service||Checking account||Deposits and withdrawals||10|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||3|
|4||Bank account or service||Savings account||Account opening, closing, or management||3|
|5||Mortgage||Other mortgage||Loan servicing, payments, escrow account||3|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||2|
|7||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||2|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||2|
|9||Mortgage||Other mortgage||Loan modification,collection,foreclosure||2|
|10||Consumer loan||Personal line of credit||Managing the line of credit||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||35||35 (100%)||5 (14.3%)|
|2||Closed with monetary relief||14||14 (100%)||1 (7.1%)|
|3||Closed with non-monetary relief||2||2 (100%)||0 (0%)|
|4||Closed||1||1 (100%)||1 (100%)|