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Umpqua Holdings Corporation — Overview
A Overall
Umpqua Holdings Corporation is rated overall in the top 100th percentile based on 187 customer complaints.

Statistics

Number of Complaints187 (0 In Progress)
Complaints per $100K of Deposits0.92
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer1.7%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedNovember, 1953
FDIC Certificate #17266
Number of Branches311 (0 International)
Total Assets$25.8 Million
Total Deposits$20.2 Million
Total Equity Held$4.3 Million
Quarterly Net Income$0.1 Million
100th
percentile

Contact Information

Cooperate Headquarters
445 S.E. Main Street
Roseburg, OR 97470

Website
www.umpquabank.com/

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Other Names and Websites
Other Names (or Trade Names)
none
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Umpqua Holdings Corporation — Summary

Umpqua Holdings Corporation is ranked 23rd out of 3,688 banks. That puts Umpqua Holdings in the top 94th percentile and gives them an overall grade of "A". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 187 complaints against Umpqua Holdings and 1,058,614 complaints total.

Of the 187 complaints again Umpqua Holdings, there have been 56 in the passed 18 months. Of those 56 complaints, 100.0% have been resolved in the customers favor, 1.7% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Umpqua Holdings has $20.2 million is customer deposits which means there are 0.92 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Umpqua Holdings Corporation is graded in 0 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Bank Account or Service.

Umpqua Holdings Corporation is rated

Click here to see Complete Umpqua Holdings Report Card »

Financial Summary

Umpqua Holdings was established and FDIC insured in November, 1953. Based on its asset concentration, this institution specializes in commercial lending. Umpqua Holdings Corporation has $25.8 Million is assets (68th overall) and holds $20.2 Million is customer deposits (69th overall).

Umpqua Holdings has 311 domestic offices and 0 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Umpqua Holdings Corporation. Click here to see all complaints against Umpqua Holdings.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Problem with a lender or other company charging your account 4
2 Bank account or service Checking account Account opening, closing, or management 3
3 Bank account or service Checking account Making/receiving payments, sending money 3
4 Checking or savings account Checking account Managing an account 3
5 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 3
6 Checking or savings account Checking account Problem caused by your funds being low 3
7 Bank account or service Checking account Problems caused by my funds being low 2
8 Consumer Loan Vehicle loan Taking out the loan or lease 2
9 Mortgage Other type of mortgage Trouble during payment process 2
10 Mortgage Conventional fixed mortgage Loan modification,collection,foreclosure 2
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/umpqua-holdings-corporation