Umpqua Holdings Corporation

Report Card
A
Overall Grade
A
Mortgages Grade
A
Bank Account Services Grade
Umpqua Holdings Corporation is rated overall in the top 100 percentile (out of 100) based on 36 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits2.1
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer19.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationUmpqua Holdings Corporation
EstablishedNovember, 1953
FDIC InsuredNovember, 1953
FDIC Certificate #017266
Number of Branches371
Total Assets$22.5 Million (45th)
Total Deposits$16.8 Million (44th)
Total Equity$4 Million (36th)
Quartarly Net Income$61.9 Thousand (38th)

Contact Information

Corporate Headquarters
445 S.E. Main Street
Roseburg, OR 97470
United Statesflag
Website
https://www.umpquabank.com/
Data Summary
Umpqua Holdings Corporation logo

Grade Summary

Overall, Umpqua Holdings Corporation received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Umpqua Holdings Corporation is rated "A" in Mortgages, and "A" in Bank Account Services. Click on any of the financial products to see how Umpqua Holdings Corporation compares.

Overview

Umpqua Holdings Corporation has received 36 consumer complaints since August, 2012 – more than 84% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Umpqua Holdings Corporation meets the 60-day response deadline more frequently than 75% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.4% of customers dispute Umpqua Holdings Corporation's response to complaints — worse than 54.4% of other companies.

Most of Umpqua Holdings Corporation's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Umpqua Holdings Corporation is primarily a commercial bank with a commercial lending specialization. Umpqua Holdings Corporation is based in Roseburg, Oregon and is the 45th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Umpqua Holdings Corporation receives far more complaints than most other banks. Umpqua Holdings Corporation recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Umpqua Holdings Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management10
2Bank account or serviceChecking accountDeposits and withdrawals10
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account3
4Bank account or serviceSavings accountAccount opening, closing, or management3
5MortgageOther mortgageLoan servicing, payments, escrow account3
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management2
7MortgageConventional fixed mortgageLoan modification,collection,foreclosure2
8MortgageConventional fixed mortgageApplication, originator, mortgage broker2
9MortgageOther mortgageLoan modification,collection,foreclosure2
10Consumer loanPersonal line of creditManaging the line of credit1
Responses From Umpqua Holdings Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3535 (100%)5 (14.3%)
2Closed with monetary relief1414 (100%)1 (7.1%)
3Closed with non-monetary relief22 (100%)0 (0%)
4Closed11 (100%)1 (100%)
Complaints over the Past Year