Union Bank

Report Card
A
Overall Grade
A
Mortgages Grade
B
Bank Account Services Grade
Union Bank is rated overall in the top 98 percentile (out of 100) based on 310 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits3.7
Complaints Resolved in a Timely Manner99.7%
Resolutions Disputed by Customer21%
Average Time Until Resolution48 days

Financial Report

Owner CorporationMitsubishi Ufj Financial Group, Inc.
EstablishedMarch, 1979
FDIC InsuredMarch, 1979
FDIC Certificate #022826
Number of Branches410 (1 International)
Total Assets$110.3 Million (16th)
Total Deposits$82.8 Million (17th)
Total Equity$14.9 Million (17th)
Quartarly Net Income$223.8 Thousand (19th)

Contact Information

Corporate Headquarters
400 California Street
San Francisco, CA 94104
United Statesflag
Website
www.unionbank.com
Data Summary
Union Bank logo

Grade Summary

Overall, Union Bank received a grade of "A" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Union Bank is rated "A" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how Union Bank compares.

Overview

Union Bank has received 310 consumer complaints since December, 2011 – more than 96% of other banks.

Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Union Bank meets the 60-day response deadline more frequently than 59.7% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21% of customers dispute Union Bank's response to complaints — worse than 61.6% of other companies.

Most of Union Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."

Union Bank is primarily a commercial bank with a commercial lending specialization. Union Bank is based in San Francisco, California and is the 16th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, Union Bank receives far more complaints than most other banks. Union Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against Union Bank
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountAccount opening, closing, or management70
2Bank account or serviceChecking accountDeposits and withdrawals43
3Bank account or serviceChecking accountProblems caused by my funds being low29
4MortgageOther mortgageLoan modification,collection,foreclosure25
5Bank account or serviceChecking accountMaking/receiving payments, sending money16
6Bank account or serviceOther bank product/serviceAccount opening, closing, or management15
7Bank account or service(CD) Certificate of depositAccount opening, closing, or management14
8Bank account or serviceChecking accountUsing a debit or ATM card13
9MortgageOther mortgageLoan servicing, payments, escrow account10
10Bank account or serviceSavings accountAccount opening, closing, or management9
Responses From Union Bank
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation209208 (99.5%)57 (27.3%)
2Closed with monetary relief6969 (100%)7 (10.1%)
3Closed with relief2323 (100%)3 (13%)
4Closed with non-monetary relief1616 (100%)0 (0%)
5Closed without relief1111 (100%)3 (27.3%)
6Closed77 (100%)2 (28.6%)
Complaints over the Past Year