Grades are also broken down by the financial products offered be each institution. Union Bank is rated "A" in Mortgages, and "B" in Bank Account Services. Click on any of the financial products to see how Union Bank compares.
Union Bank has received 310 consumer complaints since December, 2011 – more than 96% of other banks.
Of those complaints, 99.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Union Bank meets the 60-day response deadline more frequently than 59.7% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 21% of customers dispute Union Bank's response to complaints — worse than 61.6% of other companies.
Most of Union Bank's customers complain about bank account or services with the primary issue being "account opening, closing, or management."
Union Bank is primarily a commercial bank with a commercial lending specialization. Union Bank is based in San Francisco, California and is the 16th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, Union Bank receives far more complaints than most other banks. Union Bank recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Account opening, closing, or management||70|
|2||Bank account or service||Checking account||Deposits and withdrawals||43|
|3||Bank account or service||Checking account||Problems caused by my funds being low||29|
|4||Mortgage||Other mortgage||Loan modification,collection,foreclosure||25|
|5||Bank account or service||Checking account||Making/receiving payments, sending money||16|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||15|
|7||Bank account or service||(CD) Certificate of deposit||Account opening, closing, or management||14|
|8||Bank account or service||Checking account||Using a debit or ATM card||13|
|9||Mortgage||Other mortgage||Loan servicing, payments, escrow account||10|
|10||Bank account or service||Savings account||Account opening, closing, or management||9|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||209||208 (99.5%)||57 (27.3%)|
|2||Closed with monetary relief||69||69 (100%)||7 (10.1%)|
|3||Closed with relief||23||23 (100%)||3 (13%)|
|4||Closed with non-monetary relief||16||16 (100%)||0 (0%)|
|5||Closed without relief||11||11 (100%)||3 (27.3%)|
|6||Closed||7||7 (100%)||2 (28.6%)|