United Guaranty

Report Card
Overall Grade
Mortgages Grade
Debt Collection Grade
United Guaranty is rated overall in the top 89 percentile (out of 100) based on 23 customer complaints.


Complaints Currently In-Progress
Complaints per $100K of Deposits2.4
Complaints Resolved in a Timely Manner91.3%
Resolutions Disputed by Customer30.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationFirst Bancorp
EstablishedJanuary, 1949
FDIC InsuredJanuary, 1949
FDIC Certificate #030387
Number of Branches11 (1 International)
Total Assets$12.6 Million (71st)
Total Deposits$9.7 Million (71st)
Total Equity$1.5 Million (69th)
Quartarly Net Income$25.3 Thousand (67th)

Contact Information

Corporate Headquarters
1519 Ponce De Leon Ave .
Santurce, PR 909
Puerto Ricoflag
Data Summary
United Guaranty logo

Grade Summary

Overall, United Guaranty received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. United Guaranty is rated "B+" in Mortgages, and "C+" in Debt Collection. Click on any of the financial products to see how United Guaranty compares.


United Guaranty has received 23 consumer complaints since May, 2012 – more than 77% of other banks.

Of those complaints, 91.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United Guaranty meets the 60-day response deadline less frequently than 77.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.4% of customers dispute United Guaranty's response to complaints — worse than 89.8% of other companies.

Most of United Guaranty's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

United Guaranty is primarily a commercial bank with a commercial lending specialization. United Guaranty is based in Santurce, Puerto Rico and is the 71st largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, United Guaranty receives far more complaints than most other banks. United Guaranty recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against United Guaranty
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure3
2Student loanNon-federal student loanRepaying your loan3
3MortgageConventional fixed mortgageLoan modification,collection,foreclosure3
4Student loanNon-federal student loanProblems when you are unable to pay2
5Debt collectionMortgageCont'd attempts collect debt not owed2
6Debt collectionMortgageDisclosure verification of debt2
7MortgageFHA mortgageLoan modification,collection,foreclosure1
8Debt collectionMortgageCommunication tactics1
9MortgageHome equity loan or line of creditLoan servicing, payments, escrow account1
10Debt collectionMortgageTaking/threatening an illegal action1
Responses From United Guaranty
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2524 (96%)10 (40%)
2Closed22 (100%)0 (0%)
3Untimely response10 (0%)0 (0%)
Complaints over the Past Year