Grades are also broken down by the financial products offered be each institution. United Guaranty is rated "B+" in Mortgages, and "C+" in Debt Collection. Click on any of the financial products to see how United Guaranty compares.
United Guaranty has received 23 consumer complaints since May, 2012 – more than 77% of other banks.
Of those complaints, 91.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United Guaranty meets the 60-day response deadline less frequently than 77.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 30.4% of customers dispute United Guaranty's response to complaints — worse than 89.8% of other companies.
Most of United Guaranty's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
United Guaranty is primarily a commercial bank with a commercial lending specialization. United Guaranty is based in Santurce, Puerto Rico and is the 71st largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, United Guaranty receives far more complaints than most other banks. United Guaranty recieves more complaints per customer than 97% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||3|
|2||Student loan||Non-federal student loan||Repaying your loan||3|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||3|
|4||Student loan||Non-federal student loan||Problems when you are unable to pay||2|
|5||Debt collection||Mortgage||Cont'd attempts collect debt not owed||2|
|6||Debt collection||Mortgage||Disclosure verification of debt||2|
|7||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||1|
|8||Debt collection||Mortgage||Communication tactics||1|
|9||Mortgage||Home equity loan or line of credit||Loan servicing, payments, escrow account||1|
|10||Debt collection||Mortgage||Taking/threatening an illegal action||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||25||24 (96%)||10 (40%)|
|2||Closed||2||2 (100%)||0 (0%)|
|3||Untimely response||1||0 (0%)||0 (0%)|