United PanAm Financial Corp.

Report Card
A-
Overall Grade
B+
Consumer Loans Grade
United PanAm Financial Corp. is rated overall in the top 92 percentile (out of 100) based on 28 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer3.6%
Average Time Until Resolution40 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
United PanAm Financial Corp. logo

Grade Summary

Overall, United PanAm Financial Corp. received a grade of "A-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. United PanAm Financial Corp. is rated "B+" in Consumer Loans. Click on any of the financial products to see how United PanAm Financial Corp. compares.

Overview

United PanAm Financial Corp. has received 28 consumer complaints since September, 2013 – more than 81% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United PanAm Financial Corp. meets the 60-day response deadline more frequently than 84.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 3.6% of customers dispute United PanAm Financial Corp.'s response to complaints — better than 97.4% of other companies.

Most of United PanAm Financial Corp.'s customers complain about consumer loans with the primary issue being "managing the loan or lease."

Complaints by Product
Complaints by State
Complaints Against United PanAm Financial Corp.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Consumer loanVehicle loanManaging the loan or lease14
2Consumer loanVehicle loanProblems when you are unable to pay9
3Debt collectionAutoCommunication tactics4
4Debt collectionAutoImproper contact or sharing of info2
5Debt collectionAutoFalse statements or representation1
6Debt collectionAutoCommunication tactics1
7Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed1
8Consumer loanInstallment loanManaging the loan or lease1
9Consumer loanVehicle loanTaking out the loan or lease1
10Debt collectionAutoCont'd attempts collect debt not owed1
Responses From United PanAm Financial Corp.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief1818 (100%)0 (0%)
2Closed with monetary relief1212 (100%)1 (8.3%)
3Closed with explanation55 (100%)0 (0%)
4In progress22 (100%)0 (0%)
5Closed22 (100%)0 (0%)
Complaints over the Past Year