Grades are also broken down by the financial products offered be each institution. United PanAm Financial Corp. is rated "B+" in Consumer Loans. Click on any of the financial products to see how United PanAm Financial Corp. compares.
United PanAm Financial Corp. has received 28 consumer complaints since September, 2013 – more than 81% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United PanAm Financial Corp. meets the 60-day response deadline more frequently than 84.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 3.6% of customers dispute United PanAm Financial Corp.'s response to complaints — better than 97.4% of other companies.
Most of United PanAm Financial Corp.'s customers complain about consumer loans with the primary issue being "managing the loan or lease."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Consumer loan||Vehicle loan||Managing the loan or lease||14|
|2||Consumer loan||Vehicle loan||Problems when you are unable to pay||9|
|3||Debt collection||Auto||Communication tactics||4|
|4||Debt collection||Auto||Improper contact or sharing of info||2|
|5||Debt collection||Auto||False statements or representation||1|
|6||Debt collection||Auto||Communication tactics||1|
|7||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||1|
|8||Consumer loan||Installment loan||Managing the loan or lease||1|
|9||Consumer loan||Vehicle loan||Taking out the loan or lease||1|
|10||Debt collection||Auto||Cont'd attempts collect debt not owed||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||18||18 (100%)||0 (0%)|
|2||Closed with monetary relief||12||12 (100%)||1 (8.3%)|
|3||Closed with explanation||5||5 (100%)||0 (0%)|
|4||In progress||2||2 (100%)||0 (0%)|
|5||Closed||2||2 (100%)||0 (0%)|