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United Services Automobile Association — Overview
United Services Automobile Association is rated overall in the bottom 33rd percentile based on 4,456 customer complaints.

Statistics

Number of Complaints4,456 (2 In Progress)
Complaints per $100K of Deposits6.02
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer3.0%
Complaints Resolved in Customer's Favor99.9%

Financial Report

EstablishedDecember, 1983
FDIC Certificate #32188
Number of Branches1 (0 International)
Total Assets$83.5 Million
Total Deposits$74.0 Million
Total Equity Held$7.4 Million
Quarterly Net Income$0.3 Million
33rd
percentile

Contact Information

Cooperate Headquarters
10750 Mcdermott Freeway
San Antonio, TX 78288

Website
www.usaa.com

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Other Names and Websites
Other Names (or Trade Names)
Annapolis Financial Center
Colorado Springs Financial Center
West Point Financial Center
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

United Services Automobile Association — Summary

United Services Automobile Association is ranked 250th out of 3,688 banks. That puts United Services Automobile Association in the bottom 40th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,456 complaints against United Services Automobile Association and 1,058,614 complaints total.

Of the 4,456 complaints again United Services Automobile Association, there have been 1,481 in the passed 18 months. Of those 1,481 complaints, 99.9% have been resolved in the customers favor, 3.0% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, United Services Automobile Association has $74.0 million is customer deposits which means there are 6.02 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. United Services Automobile Association is graded in 7 categories of financial products they offer. The top 3 categories are Checking or Savings Account, Credit Card and Credit Reporting.

United Services Automobile Association is rated "A" in Checking or Savings Account; "A-" in Credit Card; "B+" in Credit Reporting; "B" in Bank Account or Service; "D+" in Debt Collection; "B-" in Mortgage; and "A" in Vehicle Loan or Lease.

Click here to see Complete United Services Automobile Association Report Card »

Financial Summary

United Services Automobile Association was established and FDIC insured in December, 1983. Based on its asset concentration, this institution specializes in commercial lending. United Services Automobile Association has $83.5 Million is assets (33rd overall) and holds $74.0 Million is customer deposits (27th overall).

United Services Automobile Association has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Annapolis Financial Center, Colorado Springs Financial Center and West Point Financial Center.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against United Services Automobile Association. Click here to see all complaints against United Services Automobile Association.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 254
2 Credit reporting Credit reporting Incorrect information on your report 96
3 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 76
4 Checking or savings account Checking account Closing an account 44
5 Credit card General-purpose credit card or charge card Other features, terms, or problems 43
6 Credit card General-purpose credit card or charge card Fees or interest 43
7 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 41
8 Bank account or service Checking account Account opening, closing, or management 36
9 Vehicle loan or lease Loan Managing the loan or lease 34
10 Checking or savings account Other banking product or service Managing an account 32
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/united-services-automobile-association