BankRank.org logo United Services Automobile Association BankRank.org

United Services Automobile Association — Overview
United Services Automobile Association is rated overall in the bottom 31th percentile based on 4,219 customer complaints.

Statistics

Number of Complaints4,219 (8 In Progress)
Complaints per $100K of Deposits5.93
Complaints Resolved in a Timely Manner99.9%
Resolutions Disputed by Customer5.8%
Complaints Resolved in Customer's Favor99.5%

Financial Report

EstablishedDecember, 1983
FDIC Certificate #32188
Number of Branches1 (0 International)
Total Assets$80.5 Million
Total Deposits$71.1 Million
Total Equity Held$7.2 Million
Quarterly Net Income$0.1 Million
31th
percentile

Contact Information

Cooperate Headquarters
10750 Mcdermott Freeway
San Antonio, TX 78288

Website
www.usaa.com

Back to BankRank.org/Banks Top of Page
Other Names and Websites
Other Names (or Trade Names)
Annapolis Financial Center
Colorado Springs Financial Center
West Point Financial Center
Deposit Accepted Websites
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

United Services Automobile Association — Summary

United Services Automobile Association is ranked 256th out of 3,648 banks. That puts United Services Automobile Association in the bottom 37th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,219 complaints against United Services Automobile Association and 1,002,502 complaints total.

Of the 4,219 complaints again United Services Automobile Association, there have been 1,424 in the passed 18 months. Of those 1,424 complaints, 99.5% have been resolved in the customers favor, 5.8% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, United Services Automobile Association has $71.1 million is customer deposits which means there are 5.93 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. United Services Automobile Association is graded in 7 categories of financial products they offer. The top 3 categories are Credit Card, Checking or Savings Account and Bank Account or Service.

United Services Automobile Association is rated "C-" in Credit Card; "C" in Checking or Savings Account; "A-" in Bank Account or Service; "C-" in Credit Reporting; "C" in Mortgage; "C+" in Debt Collection; and "D+" in Vehicle Loan or Lease.

Click here to see Complete United Services Automobile Association Report Card »

Financial Summary

United Services Automobile Association was established and FDIC insured in December, 1983. Based on its asset concentration, this institution specializes in commercial lending. United Services Automobile Association has $80.5 Million is assets (33rd overall) and holds $71.1 Million is customer deposits (28th overall).

United Services Automobile Association has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.

Alternative names for this Institution include: Annapolis Financial Center, Colorado Springs Financial Center and West Point Financial Center.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against United Services Automobile Association. Click here to see all complaints against United Services Automobile Association.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 211
2 Credit reporting Credit reporting Incorrect information on your report 79
3 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 58
4 Bank account or service Checking account Account opening, closing, or management 57
5 Bank account or service Checking account Deposits and withdrawals 45
6 Checking or savings account Checking account Closing an account 40
7 Credit card General-purpose credit card or charge card Fees or interest 38
8 Credit card General-purpose credit card or charge card Other features, terms, or problems 36
9 Credit reporting Credit reporting Problem with a credit reporting company's investigation into an existing problem 35
10 Bank account or service Other bank product/service Account opening, closing, or management 33
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/united-services-automobile-association