United Services Automobile Association BankRank.org
|Number of Complaints||4,157 (4 In Progress)|
|Complaints per $100K of Deposits||5.84|
|Complaints Resolved in a Timely Manner||99.9%|
|Resolutions Disputed by Customer||6.4%|
|Complaints Resolved in Customer's Favor||99.7%|
|FDIC Certificate #|
|Number of Branches||1 (0 International)|
|Total Assets||$80.5 Million|
|Total Deposits||$71.1 Million|
|Total Equity Held||$7.2 Million|
|Quarterly Net Income||$0.1 Million|
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|Other Names (or Trade Names)|
|Annapolis Financial Center|
|Colorado Springs Financial Center|
|West Point Financial Center|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
United Services Automobile Association is ranked 231st out of 3,672 banks. That puts United Services Automobile Association in the bottom 44rd percentile and gives them an overall grade of "C". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 4,157 complaints against United Services Automobile Association and 979,456 complaints total.
Of the 4,157 complaints again United Services Automobile Association, there have been 1,506 in the passed 18 months. Of those 1,506 complaints, 99.7% have been resolved in the customers favor, 6.4% have been disputed by the customer, and 99.9% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, United Services Automobile Association has $71.1 million is customer deposits which means there are 5.84 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. United Services Automobile Association is graded in 7 categories of financial products they offer. The top 3 categories are Credit Card, Checking or Savings Account and Bank Account or Service.
United Services Automobile Association is rated "B" in Credit Card; "B" in Checking or Savings Account; "B+" in Bank Account or Service; "A-" in Credit Reporting; "A-" in Mortgage; "B-" in Debt Collection; and "C-" in Vehicle Loan or Lease.
Click here to see Complete United Services Automobile Association Report Card »
United Services Automobile Association was established and FDIC insured in December, 1983. Based on its asset concentration, this institution specializes in commercial lending. United Services Automobile Association has $80.5 Million is assets (33rd overall) and holds $71.1 Million is customer deposits (28th overall).
United Services Automobile Association has 1 domestic offices and 0 foreign offices. Click here to see map of all offices.
Alternative names for this Institution include: Annapolis Financial Center, Colorado Springs Financial Center and West Point Financial Center.
Below is the list of the top 10 complaint reasons against United Services Automobile Association. Click here to see all complaints against United Services Automobile Association.
|1||Checking or savings account||Checking account||Managing an account||195|
|2||Bank account or service||Checking account||Account opening, closing, or management||75|
|3||Credit reporting||Credit reporting||Incorrect information on your report||74|
|4||Bank account or service||Checking account||Deposits and withdrawals||63|
|5||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||54|
|6||Bank account or service||Other bank product/service||Account opening, closing, or management||47|
|7||Checking or savings account||Checking account||Closing an account||36|
|8||Credit card||General-purpose credit card or charge card||Fees or interest||35|
|9||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||34|
|10||Credit reporting||Credit reporting||Problem with a credit reporting company's investigation into an existing problem||32|