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United Services Automobile Association — Report Card
C- Overall
Based on 1,552 "Overall" complaints:
99.94% Timely (53nd percentile)
99.87% Resolved in Customers Favor (47th percentile)
96.97% Timely (55th percentile)
Based on 448 "Checking or Savings Account" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)
A- #2: Credit Card
Based on 394 "Credit Card" complaints:
99.75% Timely (16th percentile)
100.00% Resolved in Customers Favor (97th percentile)
96.70% Timely (50th percentile)
Based on 164 "Credit Reporting" complaints:
100.00% Timely (99th percentile)
100.00% Resolved in Customers Favor (99th percentile)
99.39% Timely (60th percentile)
Based on 161 "Bank Account or Service" complaints:
100.00% Timely (96th percentile)
100.00% Resolved in Customers Favor (96th percentile)
86.96% Timely (44th percentile)
Based on 113 "Debt Collection" complaints:
100.00% Timely (100th percentile)
99.12% Resolved in Customers Favor (30th percentile)
97.35% Timely (58th percentile)
B- #6: Mortgage
Based on 110 "Mortgage" complaints:
100.00% Timely (99th percentile)
99.09% Resolved in Customers Favor (57th percentile)
95.45% Timely (43nd percentile)
Based on 81 "Vehicle Loan or Lease" complaints:
100.00% Timely (97th percentile)
100.00% Resolved in Customers Favor (97th percentile)
100.00% Timely (50th percentile)

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Source: https://www.bankrank.org/banks/united-services-automobile-association/report-card