Grades are also broken down by the financial products offered be each institution. United Student Aid (USA) Funds is rated "A" in Debt Collection. Click on any of the financial products to see how United Student Aid (USA) Funds compares.
United Student Aid (USA) Funds has received 25 consumer complaints since April, 2012 – more than 79% of other banks.
Of those complaints, 96% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United Student Aid (USA) Funds meets the 60-day response deadline less frequently than 65.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 8% of customers dispute United Student Aid (USA) Funds's response to complaints — better than 89.9% of other companies.
Most of United Student Aid (USA) Funds's customers complain about student loans with the primary issue being "dealing with my lender or servicer."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Student loan||Non-federal student loan||Dealing with my lender or servicer||7|
|2||Debt collection||Federal student loan||Cont'd attempts collect debt not owed||3|
|3||Student loan||Non-federal student loan||Can't repay my loan||3|
|4||Student loan||Non-federal student loan||Repaying your loan||3|
|5||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||2|
|6||Debt collection||Non-federal student loan||Cont'd attempts collect debt not owed||2|
|7||Debt collection||Federal student loan||Disclosure verification of debt||2|
|8||Debt collection||Non-federal student loan||False statements or representation||2|
|9||Debt collection||Federal student loan||Communication tactics||2|
|10||Debt collection||Federal student loan||Disclosure verification of debt||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||24||24 (100%)||3 (12.5%)|
|2||Closed||8||7 (87.5%)||0 (0%)|
|3||In progress||4||4 (100%)||0 (0%)|
|4||Closed with non-monetary relief||1||1 (100%)||0 (0%)|