United Student Aid (USA) Funds

Report Card
B
Overall Grade
A
Debt Collection Grade
United Student Aid (USA) Funds is rated overall in the top 68 percentile (out of 100) based on 25 customer complaints.

Statistics

Complaints Currently In-Progress2
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96%
Resolutions Disputed by Customer8%
Average Time Until Resolution18 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
United Student Aid (USA) Funds logo

Grade Summary

Overall, United Student Aid (USA) Funds received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. United Student Aid (USA) Funds is rated "A" in Debt Collection. Click on any of the financial products to see how United Student Aid (USA) Funds compares.

Overview

United Student Aid (USA) Funds has received 25 consumer complaints since April, 2012 – more than 79% of other banks.

Of those complaints, 96% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' United Student Aid (USA) Funds meets the 60-day response deadline less frequently than 65.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 8% of customers dispute United Student Aid (USA) Funds's response to complaints — better than 89.9% of other companies.

Most of United Student Aid (USA) Funds's customers complain about student loans with the primary issue being "dealing with my lender or servicer."

Complaints by Product
Complaints by State
Complaints Against United Student Aid (USA) Funds
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Student loanNon-federal student loanDealing with my lender or servicer7
2Debt collectionFederal student loanCont'd attempts collect debt not owed3
3Student loanNon-federal student loanCan't repay my loan3
4Student loanNon-federal student loanRepaying your loan3
5Debt collectionNon-federal student loanCont'd attempts collect debt not owed2
6Debt collectionNon-federal student loanCont'd attempts collect debt not owed2
7Debt collectionFederal student loanDisclosure verification of debt2
8Debt collectionNon-federal student loanFalse statements or representation2
9Debt collectionFederal student loanCommunication tactics2
10Debt collectionFederal student loanDisclosure verification of debt2
Responses From United Student Aid (USA) Funds
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2424 (100%)3 (12.5%)
2Closed87 (87.5%)0 (0%)
3In progress44 (100%)0 (0%)
4Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year