Urban Financial Group Inc

Report Card
C+
Overall Grade
C-
Mortgages Grade
Urban Financial Group Inc is rated overall in the bottom 44 percentile (out of 100) based on 22 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer54.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Urban Financial Group Inc logo

Grade Summary

Overall, Urban Financial Group Inc received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Urban Financial Group Inc is rated "C-" in Mortgages. Click on any of the financial products to see how Urban Financial Group Inc compares.

Overview

Urban Financial Group Inc has received 22 consumer complaints since March, 2012 – more than 77% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Urban Financial Group Inc meets the 60-day response deadline more frequently than 97.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 54.5% of customers dispute Urban Financial Group Inc's response to complaints — worse than 99.8% of other companies.

Most of Urban Financial Group Inc's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."

Complaints by Product
Complaints by State
Complaints Against Urban Financial Group Inc
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageReverse mortgageLoan servicing, payments, escrow account5
2MortgageOther mortgageLoan servicing, payments, escrow account3
3MortgageReverse mortgageSettlement process and costs3
4MortgageReverse mortgageCredit decision / Underwriting2
5MortgageReverse mortgageApplication, originator, mortgage broker2
6MortgageReverse mortgageLoan modification,collection,foreclosure2
7Debt collectionMortgageDisclosure verification of debt1
8MortgageOther mortgageApplication, originator, mortgage broker1
Responses From Urban Financial Group Inc
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation1717 (100%)10 (58.8%)
2Closed with non-monetary relief22 (100%)1 (50%)
Complaints over the Past Year