Grades are also broken down by the financial products offered be each institution. Urban Financial Group Inc is rated "C-" in Mortgages. Click on any of the financial products to see how Urban Financial Group Inc compares.
Urban Financial Group Inc has received 22 consumer complaints since March, 2012 – more than 77% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Urban Financial Group Inc meets the 60-day response deadline more frequently than 97.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 54.5% of customers dispute Urban Financial Group Inc's response to complaints — worse than 99.8% of other companies.
Most of Urban Financial Group Inc's customers complain about mortgages with the primary issue being "loan servicing, payments, escrow account."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Reverse mortgage||Loan servicing, payments, escrow account||5|
|2||Mortgage||Other mortgage||Loan servicing, payments, escrow account||3|
|3||Mortgage||Reverse mortgage||Settlement process and costs||3|
|4||Mortgage||Reverse mortgage||Credit decision / Underwriting||2|
|5||Mortgage||Reverse mortgage||Application, originator, mortgage broker||2|
|6||Mortgage||Reverse mortgage||Loan modification,collection,foreclosure||2|
|7||Debt collection||Mortgage||Disclosure verification of debt||1|
|8||Mortgage||Other mortgage||Application, originator, mortgage broker||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||17||17 (100%)||10 (58.8%)|
|2||Closed with non-monetary relief||2||2 (100%)||1 (50%)|