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U.s. Bancorp — Overview
U.s. Bancorp is rated overall in the bottom 29th percentile based on 15,096 customer complaints.


Number of Complaints15,096 (9 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer4.5%
Complaints Resolved in Customer's Favor99.7%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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U.s. Bancorp — Summary

U.s. Bancorp is ranked 297th out of 3,688 banks. That puts US Bancorp in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 15,096 complaints against US Bancorp and 1,058,614 complaints total.

Of the 15,096 complaints again US Bancorp, there have been 1,557 in the passed 18 months. Of those 1,557 complaints, 99.7% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. U.s. Bancorp is graded in 8 categories of financial products they offer. The top 3 categories are Credit Card, Mortgage and Checking or Savings Account.

U.s. Bancorp is rated "C-" in Credit Card; "B+" in Mortgage; "C+" in Checking or Savings Account; "D" in Bank Account or Service; "C-" in Credit Reporting; "C-" in Debt Collection; "A" in Vehicle Loan or Lease; and "C" in Money Transfers.

Click here to see Complete US Bancorp Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against U.s. Bancorp. Click here to see all complaints against US Bancorp.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 212
2 Mortgage Conventional home mortgage Trouble during payment process 86
3 Credit reporting Credit reporting Incorrect information on your report 82
4 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 80
5 Credit card General-purpose credit card or charge card Fees or interest 53
6 Credit reporting Credit reporting Improper use of your report 51
7 Checking or savings account Other banking product or service Managing an account 47
8 Mortgage Conventional home mortgage Struggling to pay mortgage 47
9 Checking or savings account Checking account Problem caused by your funds being low 46
10 Checking or savings account Checking account Closing an account 46
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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