U.S. Bancorp

Report Card
B-
Overall Grade
C+
Mortgages Grade
A
Debt Collection Grade
A-
Credit Reporting Grade
U.S. Bancorp is rated overall in the top 60 percentile (out of 100) based on 6,239 customer complaints.

Statistics

Complaints Currently In-Progress6
Complaints per $100K of Deposits22.0
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer22.8%
Average Time Until Resolution27 days

Financial Report

Owner CorporationU.S. Bancorp
EstablishedJuly, 1863
FDIC InsuredJanuary, 1934
FDIC Certificate #006548
Number of Branches3,240 (1 International)
Total Assets$387 Million (5th)
Total Deposits$284.2 Million (5th)
Total Equity$40.4 Million (5th)
Quartarly Net Income$1.4 Million (5th)

Contact Information

Corporate Headquarters
425 Walnut Street
Cincinnati, OH 45202
United Statesflag
Website
http://www.usbank.com
Data Summary
U.S. Bancorp logo

Grade Summary

Overall, U.S. Bancorp received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. U.S. Bancorp is rated "C+" in Mortgages, "A" in Debt Collection, "A-" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how U.S. Bancorp compares.

Overview

U.S. Bancorp has received 6,239 consumer complaints since November, 2011 – more than 99% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' U.S. Bancorp meets the 60-day response deadline less frequently than 50.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute U.S. Bancorp's response to complaints — worse than 70.2% of other companies.

Most of U.S. Bancorp's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

U.S. Bancorp is primarily a commercial bank with a commercial lending specialization. U.S. Bancorp is based in Cincinnati, Ohio and is the 5th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, U.S. Bancorp receives far more complaints than most other banks. U.S. Bancorp recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against U.S. Bancorp
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure767
2Bank account or serviceChecking accountAccount opening, closing, or management605
3Bank account or serviceChecking accountDeposits and withdrawals466
4MortgageConventional fixed mortgageLoan modification,collection,foreclosure370
5Bank account or serviceChecking accountProblems caused by my funds being low350
6MortgageOther mortgageLoan servicing, payments, escrow account345
7MortgageConventional fixed mortgageLoan servicing, payments, escrow account319
8MortgageFHA mortgageLoan modification,collection,foreclosure303
9Credit cardBilling disputes199
10Credit cardAdvertising and marketing140
Responses From U.S. Bancorp
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation4,9964,934 (98.8%)1,294 (25.9%)
2Closed with monetary relief897887 (98.9%)113 (12.6%)
3Closed with non-monetary relief890880 (98.9%)134 (15.1%)
4Closed without relief408403 (98.8%)113 (27.7%)
5Closed with relief147145 (98.6%)25 (17%)
6Closed2626 (100%)3 (11.5%)
7In progress1818 (100%)0 (0%)
Complaints over the Past Year