Grades are also broken down by the financial products offered be each institution. U.S. Bancorp is rated "C+" in Mortgages, "A" in Debt Collection, "A-" in Credit Reporting, and "C" in Credit Cards. Click on any of the financial products to see how U.S. Bancorp compares.
U.S. Bancorp has received 6,239 consumer complaints since November, 2011 – more than 99% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' U.S. Bancorp meets the 60-day response deadline less frequently than 50.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.8% of customers dispute U.S. Bancorp's response to complaints — worse than 70.2% of other companies.
Most of U.S. Bancorp's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
U.S. Bancorp is primarily a commercial bank with a commercial lending specialization. U.S. Bancorp is based in Cincinnati, Ohio and is the 5th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, U.S. Bancorp receives far more complaints than most other banks. U.S. Bancorp recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||767|
|2||Bank account or service||Checking account||Account opening, closing, or management||605|
|3||Bank account or service||Checking account||Deposits and withdrawals||466|
|4||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||370|
|5||Bank account or service||Checking account||Problems caused by my funds being low||350|
|6||Mortgage||Other mortgage||Loan servicing, payments, escrow account||345|
|7||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||319|
|8||Mortgage||FHA mortgage||Loan modification,collection,foreclosure||303|
|9||Credit card||Billing disputes||199|
|10||Credit card||Advertising and marketing||140|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||4,996||4,934 (98.8%)||1,294 (25.9%)|
|2||Closed with monetary relief||897||887 (98.9%)||113 (12.6%)|
|3||Closed with non-monetary relief||890||880 (98.9%)||134 (15.1%)|
|4||Closed without relief||408||403 (98.8%)||113 (27.7%)|
|5||Closed with relief||147||145 (98.6%)||25 (17%)|
|6||Closed||26||26 (100%)||3 (11.5%)|
|7||In progress||18||18 (100%)||0 (0%)|