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U.s. Bancorp — Overview
U.s. Bancorp is rated overall in the bottom 36th percentile based on 14,566 customer complaints.


Number of Complaints14,566 (11 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer7.1%
Complaints Resolved in Customer's Favor99.7%

Financial Report

FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income

Contact Information

Not Available

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U.s. Bancorp — Summary

U.s. Bancorp is ranked 260th out of 3,648 banks. That puts US Bancorp in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 14,566 complaints against US Bancorp and 1,002,502 complaints total.

Of the 14,566 complaints again US Bancorp, there have been 3,620 in the passed 18 months. Of those 3,620 complaints, 99.7% have been resolved in the customers favor, 7.1% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. U.s. Bancorp is graded in 10 categories of financial products they offer. The top 3 categories are Credit Card, Mortgage and Checking or Savings Account.

U.s. Bancorp is rated "C" in Credit Card; "B" in Mortgage; "C+" in Checking or Savings Account; "D" in Bank Account or Service; "C" in Credit Reporting; "B+" in Debt Collection; "C+" in Vehicle Loan or Lease; "B-" in Consumer Loan; "D+" in Prepaid Card; and "B-" in Money Transfers.

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Most Recent Complaints

Below is the list of the top 10 complaint reasons against U.s. Bancorp. Click here to see all complaints against US Bancorp.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 272
2 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 125
3 Bank account or service Checking account Account opening, closing, or management 109
4 Mortgage Conventional home mortgage Trouble during payment process 98
5 Credit reporting Credit reporting Incorrect information on your report 97
6 Bank account or service Checking account Deposits and withdrawals 84
7 Checking or savings account Checking account Problem caused by your funds being low 82
8 Credit card General-purpose credit card or charge card Other features, terms, or problems 76
9 Credit card General-purpose credit card or charge card Fees or interest 72
10 Credit card Billing disputes 68
View all complaints »
Complaints by Product
Complaints Over Time - By Year
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