US Bancorp BankRank.org
|Number of Complaints||15,096 (9 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||4.5%|
|Complaints Resolved in Customer's Favor||99.7%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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U.s. Bancorp is ranked 297th out of 3,688 banks. That puts US Bancorp in the bottom 29th percentile and gives them an overall grade of "D+". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 15,096 complaints against US Bancorp and 1,058,614 complaints total.
Of the 15,096 complaints again US Bancorp, there have been 3,695 in the passed 18 months. Of those 3,695 complaints, 99.7% have been resolved in the customers favor, 4.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. U.s. Bancorp is graded in 8 categories of financial products they offer. The top 3 categories are Credit Card, Mortgage and Checking or Savings Account.
U.s. Bancorp is rated "C-" in Credit Card; "B+" in Mortgage; "C+" in Checking or Savings Account; "D" in Bank Account or Service; "C-" in Credit Reporting; "C-" in Debt Collection; "A" in Vehicle Loan or Lease; and "C" in Money Transfers.
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Below is the list of the top 10 complaint reasons against U.s. Bancorp. Click here to see all complaints against US Bancorp.
|1||Checking or savings account||Checking account||Managing an account||347|
|2||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||157|
|3||Credit reporting||Credit reporting||Incorrect information on your report||127|
|4||Mortgage||Conventional home mortgage||Trouble during payment process||125|
|5||Checking or savings account||Checking account||Problem caused by your funds being low||99|
|6||Credit card||General-purpose credit card or charge card||Fees or interest||90|
|7||Credit card||General-purpose credit card or charge card||Other features, terms, or problems||87|
|8||Mortgage||Conventional home mortgage||Struggling to pay mortgage||87|
|9||Checking or savings account||Other banking product or service||Managing an account||79|
|10||Credit reporting||Credit reporting||Improper use of your report||79|