Grades are also broken down by the financial products offered be each institution. USAA Savings is rated "D" in Mortgages, "C" in Debt Collection, "F" in Credit Cards, and "D" in Bank Account Services. Click on any of the financial products to see how USAA Savings compares.
USAA Savings has received 1,245 consumer complaints since December, 2011 – more than 98% of other banks.
Of those complaints, 94.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' USAA Savings meets the 60-day response deadline less frequently than 70.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.1% of customers dispute USAA Savings's response to complaints — better than 53.3% of other companies.
Most of USAA Savings's customers complain about bank account or services with the primary issue being "deposits and withdrawals."
USAA Savings is primarily a commercial bank with no specific specialization. USAA Savings is based in Las Vegas, Nevada and is the 77th largest FDIC insured bank in America.
Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.
However, even after adjusting for bank size and number of customers, USAA Savings receives far more complaints than most other banks. USAA Savings recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Bank account or service||Checking account||Deposits and withdrawals||221|
|2||Bank account or service||Checking account||Account opening, closing, or management||150|
|3||Credit card||Billing disputes||89|
|4||Credit card||Identity theft / Fraud / Embezzlement||51|
|5||Bank account or service||Checking account||Making/receiving payments, sending money||45|
|6||Consumer loan||Vehicle loan||Managing the loan or lease||44|
|7||Bank account or service||Other bank product/service||Account opening, closing, or management||43|
|8||Bank account or service||Checking account||Problems caused by my funds being low||43|
|10||Bank account or service||Checking account||Using a debit or ATM card||38|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||838||826 (98.6%)||207 (24.7%)|
|2||Closed with monetary relief||314||313 (99.7%)||32 (10.2%)|
|3||Closed with non-monetary relief||215||213 (99.1%)||21 (9.8%)|
|4||Closed without relief||77||52 (67.5%)||19 (24.7%)|
|5||Untimely response||22||0 (0%)||0 (0%)|
|6||Closed with relief||15||7 (46.7%)||0 (0%)|
|7||Closed||3||3 (100%)||1 (33.3%)|