USAA Savings

Report Card
D
Overall Grade
D
Mortgages Grade
C
Debt Collection Grade
F
Credit Cards Grade
USAA Savings is rated overall in the bottom 6 percentile (out of 100) based on 1,245 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits1,839.7
Complaints Resolved in a Timely Manner94.4%
Resolutions Disputed by Customer18.1%
Average Time Until Resolution18 days

Financial Report

Owner Corporation
EstablishedSeptember, 1996
FDIC InsuredSeptember, 1996
FDIC Certificate #034351
Number of Branches1
Total Assets$1.4 Million (77th)
Total Deposits$676.8 Thousand (78th)
Total Equity$189.6 Thousand (77th)
Quartarly Net Income$167.5 Thousand (22nd)

Contact Information

Corporate Headquarters
3773 Howard Hughes Parkway, #190n
Las Vegas, NV 89109
United Statesflag
Website
www.usaa.com
Data Summary
USAA Savings logo

Grade Summary

Overall, USAA Savings received a grade of "D" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. USAA Savings is rated "D" in Mortgages, "C" in Debt Collection, "F" in Credit Cards, and "D" in Bank Account Services. Click on any of the financial products to see how USAA Savings compares.

Overview

USAA Savings has received 1,245 consumer complaints since December, 2011 – more than 98% of other banks.

Of those complaints, 94.4% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' USAA Savings meets the 60-day response deadline less frequently than 70.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 18.1% of customers dispute USAA Savings's response to complaints — better than 53.3% of other companies.

Most of USAA Savings's customers complain about bank account or services with the primary issue being "deposits and withdrawals."

USAA Savings is primarily a commercial bank with no specific specialization. USAA Savings is based in Las Vegas, Nevada and is the 77th largest FDIC insured bank in America.

Naturally larger banks receive more customer complaints than smaller ones. This does not necessarily indicate that a bank is better than another in terms of service and customer support.

However, even after adjusting for bank size and number of customers, USAA Savings receives far more complaints than most other banks. USAA Savings recieves more complaints per customer than 99% of other banks – customers are significantly more likely to file complaints than customers of most other banks.

Corporate Headquarters
Complaints by Product
Complaints by State
Complaints Against USAA Savings
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Bank account or serviceChecking accountDeposits and withdrawals221
2Bank account or serviceChecking accountAccount opening, closing, or management150
3Credit cardBilling disputes89
4Credit cardIdentity theft / Fraud / Embezzlement51
5Bank account or serviceChecking accountMaking/receiving payments, sending money45
6Consumer loanVehicle loanManaging the loan or lease44
7Bank account or serviceOther bank product/serviceAccount opening, closing, or management43
8Bank account or serviceChecking accountProblems caused by my funds being low43
9Credit cardOther41
10Bank account or serviceChecking accountUsing a debit or ATM card38
Responses From USAA Savings
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation838826 (98.6%)207 (24.7%)
2Closed with monetary relief314313 (99.7%)32 (10.2%)
3Closed with non-monetary relief215213 (99.1%)21 (9.8%)
4Closed without relief7752 (67.5%)19 (24.7%)
5Untimely response220 (0%)0 (0%)
6Closed with relief157 (46.7%)0 (0%)
7Closed33 (100%)1 (33.3%)
Complaints over the Past Year