Grades are also broken down by the financial products offered be each institution. Valarity, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how Valarity, LLC compares.
Valarity, LLC has received 31 consumer complaints since September, 2013 – more than 82% of other banks.
Of those complaints, 71% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Valarity, LLC meets the 60-day response deadline less frequently than 93.4% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 19.4% of customers dispute Valarity, LLC's response to complaints — worse than 54.1% of other companies.
Most of Valarity, LLC's customers complain about debt collections with the primary issue being "communication tactics."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Communication tactics||11|
|2||Debt collection||Medical||Cont'd attempts collect debt not owed||7|
|3||Debt collection||Medical||Disclosure verification of debt||5|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||3|
|5||Debt collection||Medical||Improper contact or sharing of info||3|
|6||Debt collection||Cont'd attempts collect debt not owed||2|
|7||Debt collection||Medical||False statements or representation||2|
|8||Debt collection||Communication tactics||2|
|9||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||1|
|10||Debt collection||Medical||Disclosure verification of debt||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||42||33 (78.6%)||7 (16.7%)|