Van Ru Credit Corporation

Report Card
B
Overall Grade
B+
Debt Collection Grade
Van Ru Credit Corporation is rated overall in the top 78 percentile (out of 100) based on 91 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer15.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Van Ru Credit Corporation logo

Grade Summary

Overall, Van Ru Credit Corporation received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Van Ru Credit Corporation is rated "B+" in Debt Collection. Click on any of the financial products to see how Van Ru Credit Corporation compares.

Overview

Van Ru Credit Corporation has received 91 consumer complaints since July, 2013 – more than 91% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Van Ru Credit Corporation meets the 60-day response deadline more frequently than 80.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.4% of customers dispute Van Ru Credit Corporation's response to complaints — better than 64.8% of other companies.

Most of Van Ru Credit Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Van Ru Credit Corporation
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed17
2Debt collectionCommunication tactics12
3Debt collectionFederal student loanCommunication tactics6
4Debt collectionDisclosure verification of debt4
5Debt collectionCredit cardDisclosure verification of debt3
6Debt collectionCredit cardFalse statements or representation3
7Debt collectionMedicalCont'd attempts collect debt not owed3
8Student loanNon-federal student loanDealing with my lender or servicer3
9Debt collectionMedicalCommunication tactics2
10Debt collectionFederal student loanImproper contact or sharing of info2
Responses From Van Ru Credit Corporation
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief7676 (100%)5 (6.6%)
2Closed with explanation3434 (100%)9 (26.5%)
Complaints over the Past Year