Grades are also broken down by the financial products offered be each institution. Van Ru Credit Corporation is rated "B+" in Debt Collection. Click on any of the financial products to see how Van Ru Credit Corporation compares.
Van Ru Credit Corporation has received 91 consumer complaints since July, 2013 – more than 91% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Van Ru Credit Corporation meets the 60-day response deadline more frequently than 80.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15.4% of customers dispute Van Ru Credit Corporation's response to complaints — better than 64.8% of other companies.
Most of Van Ru Credit Corporation's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||17|
|2||Debt collection||Communication tactics||12|
|3||Debt collection||Federal student loan||Communication tactics||6|
|4||Debt collection||Disclosure verification of debt||4|
|5||Debt collection||Credit card||Disclosure verification of debt||3|
|6||Debt collection||Credit card||False statements or representation||3|
|7||Debt collection||Medical||Cont'd attempts collect debt not owed||3|
|8||Student loan||Non-federal student loan||Dealing with my lender or servicer||3|
|9||Debt collection||Medical||Communication tactics||2|
|10||Debt collection||Federal student loan||Improper contact or sharing of info||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||76||76 (100%)||5 (6.6%)|
|2||Closed with explanation||34||34 (100%)||9 (26.5%)|