Vanderbilt Mortgage & Finance

Report Card
B-
Overall Grade
B
Mortgages Grade
Vanderbilt Mortgage & Finance is rated overall in the top 66 percentile (out of 100) based on 147 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner99.3%
Resolutions Disputed by Customer15%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Vanderbilt Mortgage & Finance logo

Grade Summary

Overall, Vanderbilt Mortgage & Finance received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Vanderbilt Mortgage & Finance is rated "B" in Mortgages. Click on any of the financial products to see how Vanderbilt Mortgage & Finance compares.

Overview

Vanderbilt Mortgage & Finance has received 147 consumer complaints since January, 2012 – more than 94% of other banks.

Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vanderbilt Mortgage & Finance meets the 60-day response deadline more frequently than 56.2% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15% of customers dispute Vanderbilt Mortgage & Finance's response to complaints — better than 65.9% of other companies.

Most of Vanderbilt Mortgage & Finance's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."

Complaints by Product
Complaints by State
Complaints Against Vanderbilt Mortgage & Finance
#Financial ProductSub-ProductComplaint IssueComplaint Count
1MortgageOther mortgageLoan modification,collection,foreclosure44
2MortgageConventional fixed mortgageLoan modification,collection,foreclosure40
3MortgageConventional fixed mortgageLoan servicing, payments, escrow account35
4MortgageOther mortgageLoan servicing, payments, escrow account15
5MortgageConventional adjustable mortgage (ARM)Loan modification,collection,foreclosure5
6MortgageOther mortgageSettlement process and costs4
7MortgageOther mortgageApplication, originator, mortgage broker4
8MortgageConventional fixed mortgageApplication, originator, mortgage broker4
9Debt collectionMortgageImproper contact or sharing of info3
10MortgageConventional adjustable mortgage (ARM)Loan servicing, payments, escrow account3
Responses From Vanderbilt Mortgage & Finance
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation156155 (99.4%)24 (15.4%)
2Closed1010 (100%)2 (20%)
3Closed with non-monetary relief55 (100%)0 (0%)
4In progress22 (100%)0 (0%)
5Closed with monetary relief11 (100%)0 (0%)
Complaints over the Past Year