Grades are also broken down by the financial products offered be each institution. Vanderbilt Mortgage & Finance is rated "B" in Mortgages. Click on any of the financial products to see how Vanderbilt Mortgage & Finance compares.
Vanderbilt Mortgage & Finance has received 147 consumer complaints since January, 2012 – more than 94% of other banks.
Of those complaints, 99.3% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vanderbilt Mortgage & Finance meets the 60-day response deadline more frequently than 56.2% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 15% of customers dispute Vanderbilt Mortgage & Finance's response to complaints — better than 65.9% of other companies.
Most of Vanderbilt Mortgage & Finance's customers complain about mortgages with the primary issue being "loan modification,collection,foreclosure."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Mortgage||Other mortgage||Loan modification,collection,foreclosure||44|
|2||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||40|
|3||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||35|
|4||Mortgage||Other mortgage||Loan servicing, payments, escrow account||15|
|5||Mortgage||Conventional adjustable mortgage (ARM)||Loan modification,collection,foreclosure||5|
|6||Mortgage||Other mortgage||Settlement process and costs||4|
|7||Mortgage||Other mortgage||Application, originator, mortgage broker||4|
|8||Mortgage||Conventional fixed mortgage||Application, originator, mortgage broker||4|
|9||Debt collection||Mortgage||Improper contact or sharing of info||3|
|10||Mortgage||Conventional adjustable mortgage (ARM)||Loan servicing, payments, escrow account||3|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||156||155 (99.4%)||24 (15.4%)|
|2||Closed||10||10 (100%)||2 (20%)|
|3||Closed with non-monetary relief||5||5 (100%)||0 (0%)|
|4||In progress||2||2 (100%)||0 (0%)|
|5||Closed with monetary relief||1||1 (100%)||0 (0%)|