Vanderbilt Mortgage & Finance BankRank.org
|Number of Complaints||325 (2 In Progress)|
|Complaints per $100K of Deposits||—|
|Complaints Resolved in a Timely Manner||100.0%|
|Resolutions Disputed by Customer||5.5%|
|Complaints Resolved in Customer's Favor||97.3%|
|FDIC Certificate #||—|
|Number of Branches||— (— International)|
|Total Equity Held||—|
|Quarterly Net Income||—|
Contact InformationNot Available
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Vanderbilt Mortgage & Finance, Inc is ranked 263rd out of 3,648 banks. That puts Vanderbilt Mortgage & Finance in the bottom 36th percentile and gives them an overall grade of "C-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 325 complaints against Vanderbilt Mortgage & Finance and 1,002,502 complaints total.
Of the 325 complaints again Vanderbilt Mortgage & Finance, there have been 65 in the passed 18 months. Of those 65 complaints, 97.3% have been resolved in the customers favor, 5.5% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Vanderbilt Mortgage & Finance, Inc is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.
Vanderbilt Mortgage & Finance, Inc is rated "C+" in Mortgage.
Click here to see Complete Vanderbilt Mortgage & Finance Report Card »
Below is the list of the top 10 complaint reasons against Vanderbilt Mortgage & Finance, Inc. Click here to see all complaints against Vanderbilt Mortgage & Finance.
|1||Mortgage||Conventional home mortgage||Struggling to pay mortgage||9|
|2||Mortgage||Conventional home mortgage||Trouble during payment process||7|
|3||Mortgage||Conventional fixed mortgage||Loan modification,collection,foreclosure||6|
|4||Mortgage||Other type of mortgage||Struggling to pay mortgage||5|
|5||Mortgage||Conventional home mortgage||Applying for a mortgage or refinancing an existing mortgage||4|
|6||Credit reporting||Credit reporting||Incorrect information on your report||4|
|7||Mortgage||Other type of mortgage||Trouble during payment process||4|
|8||Mortgage||Conventional fixed mortgage||Loan servicing, payments, escrow account||3|
|9||Mortgage||FHA mortgage||Loan servicing, payments, escrow account||3|
|10||Mortgage||FHA mortgage||Trouble during payment process||2|