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Vanderbilt Mortgage & Finance, Inc — Overview
F Overall
Vanderbilt Mortgage & Finance, Inc is rated overall in the bottom 8th percentile based on 332 customer complaints.

Statistics

Number of Complaints332 (3 In Progress)
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer5.9%
Complaints Resolved in Customer's Favor95.6%

Financial Report

Established
FDIC Certificate #
Number of Branches— (— International)
Total Assets
Total Deposits
Total Equity Held
Quarterly Net Income
8th
percentile

Contact Information

Not Available

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Vanderbilt Mortgage & Finance, Inc — Summary

Vanderbilt Mortgage & Finance, Inc is ranked 386th out of 3,688 banks. That puts Vanderbilt Mortgage & Finance in the bottom 7th percentile and gives them an overall grade of "F". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 332 complaints against Vanderbilt Mortgage & Finance and 1,058,614 complaints total.

Of the 332 complaints again Vanderbilt Mortgage & Finance, there have been 49 in the passed 18 months. Of those 49 complaints, 95.6% have been resolved in the customers favor, 5.9% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely".

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Vanderbilt Mortgage & Finance, Inc is graded in 1 category of financial products they offer. The top 3 categories are Mortgage, Credit Reporting and Debt Collection.

Vanderbilt Mortgage & Finance, Inc is rated "F" in Mortgage.

Click here to see Complete Vanderbilt Mortgage & Finance Report Card »

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Vanderbilt Mortgage & Finance, Inc. Click here to see all complaints against Vanderbilt Mortgage & Finance.

# Product Sub-Product Issue Count
1 Mortgage Conventional home mortgage Struggling to pay mortgage 11
2 Mortgage Conventional home mortgage Trouble during payment process 7
3 Mortgage Other type of mortgage Struggling to pay mortgage 5
4 Credit reporting Credit reporting Incorrect information on your report 5
5 Mortgage Conventional home mortgage Applying for a mortgage or refinancing an existing mortgage 4
6 Mortgage Other type of mortgage Trouble during payment process 3
7 Credit reporting Credit reporting Improper use of your report 2
8 Debt collection Mortgage debt Attempts to collect debt not owed 2
9 Mortgage FHA mortgage Trouble during payment process 2
10 Mortgage FHA mortgage Struggling to pay mortgage 1
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/vanderbilt-mortgage-finance-inc