Grades are also broken down by the financial products offered be each institution. Vision Financial Corp. is rated "B-" in Debt Collection. Click on any of the financial products to see how Vision Financial Corp. compares.
Vision Financial Corp. has received 40 consumer complaints since July, 2013 – more than 85% of other banks.
Of those complaints, 77.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vision Financial Corp. meets the 60-day response deadline less frequently than 91.6% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 2.5% of customers dispute Vision Financial Corp.'s response to complaints — better than 98.1% of other companies.
Most of Vision Financial Corp.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||5|
|2||Debt collection||Communication tactics||5|
|3||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||5|
|4||Debt collection||Cont'd attempts collect debt not owed||5|
|5||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||3|
|6||Debt collection||Improper contact or sharing of info||2|
|7||Debt collection||Credit card||Cont'd attempts collect debt not owed||2|
|8||Debt collection||Credit card||False statements or representation||2|
|9||Debt collection||Credit card||Communication tactics||2|
|10||Debt collection||Disclosure verification of debt||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||38||28 (73.7%)||2 (5.3%)|
|2||Closed with non-monetary relief||8||7 (87.5%)||0 (0%)|
|3||Closed||3||2 (66.7%)||0 (0%)|
|4||In progress||2||2 (100%)||0 (0%)|