Vision Financial Corp.

Report Card
B-
Overall Grade
B-
Debt Collection Grade
Vision Financial Corp. is rated overall in the top 54 percentile (out of 100) based on 40 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner77.5%
Resolutions Disputed by Customer2.5%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Vision Financial Corp. logo

Grade Summary

Overall, Vision Financial Corp. received a grade of "B-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Vision Financial Corp. is rated "B-" in Debt Collection. Click on any of the financial products to see how Vision Financial Corp. compares.

Overview

Vision Financial Corp. has received 40 consumer complaints since July, 2013 – more than 85% of other banks.

Of those complaints, 77.5% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vision Financial Corp. meets the 60-day response deadline less frequently than 91.6% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 2.5% of customers dispute Vision Financial Corp.'s response to complaints — better than 98.1% of other companies.

Most of Vision Financial Corp.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Vision Financial Corp.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed5
2Debt collectionCommunication tactics5
3Debt collectionOther (phone, health club, etc.)Disclosure verification of debt5
4Debt collectionCont'd attempts collect debt not owed5
5Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
6Debt collectionImproper contact or sharing of info2
7Debt collectionCredit cardCont'd attempts collect debt not owed2
8Debt collectionCredit cardFalse statements or representation2
9Debt collectionCredit cardCommunication tactics2
10Debt collectionDisclosure verification of debt2
Responses From Vision Financial Corp.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation3828 (73.7%)2 (5.3%)
2Closed with non-monetary relief87 (87.5%)0 (0%)
3Closed32 (66.7%)0 (0%)
4In progress22 (100%)0 (0%)
Complaints over the Past Year