Vital Solutions, Inc.

Report Card
B
Overall Grade
B+
Debt Collection Grade
Vital Solutions, Inc. is rated overall in the top 78 percentile (out of 100) based on 74 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner98.6%
Resolutions Disputed by Customer5.4%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Vital Solutions, Inc. logo

Grade Summary

Overall, Vital Solutions, Inc. received a grade of "B" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Vital Solutions, and Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how Vital Solutions, Inc. compares.

Overview

Vital Solutions, Inc. has received 74 consumer complaints since July, 2013 – more than 90% of other banks.

Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vital Solutions, Inc. meets the 60-day response deadline more frequently than 50.5% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.4% of customers dispute Vital Solutions, Inc.'s response to complaints — better than 94.4% of other companies.

Most of Vital Solutions, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Vital Solutions, Inc.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed32
2Debt collectionCommunication tactics9
3Debt collectionAutoCont'd attempts collect debt not owed5
4Debt collectionAutoDisclosure verification of debt4
5Debt collectionAutoImproper contact or sharing of info4
6Debt collectionAutoCommunication tactics4
7Debt collectionCredit cardCont'd attempts collect debt not owed3
8Debt collectionCredit cardCommunication tactics2
9Consumer loanVehicle leaseProblems when you are unable to pay2
10Debt collectionCommunication tactics2
Responses From Vital Solutions, Inc.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation8584 (98.8%)7 (8.2%)
2Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year