Grades are also broken down by the financial products offered be each institution. Vital Solutions, and Inc. is rated "B+" in Debt Collection. Click on any of the financial products to see how Vital Solutions, Inc. compares.
Vital Solutions, Inc. has received 74 consumer complaints since July, 2013 – more than 90% of other banks.
Of those complaints, 98.6% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Vital Solutions, Inc. meets the 60-day response deadline more frequently than 50.5% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 5.4% of customers dispute Vital Solutions, Inc.'s response to complaints — better than 94.4% of other companies.
Most of Vital Solutions, Inc.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||32|
|2||Debt collection||Communication tactics||9|
|3||Debt collection||Auto||Cont'd attempts collect debt not owed||5|
|4||Debt collection||Auto||Disclosure verification of debt||4|
|5||Debt collection||Auto||Improper contact or sharing of info||4|
|6||Debt collection||Auto||Communication tactics||4|
|7||Debt collection||Credit card||Cont'd attempts collect debt not owed||3|
|8||Debt collection||Credit card||Communication tactics||2|
|9||Consumer loan||Vehicle lease||Problems when you are unable to pay||2|
|10||Debt collection||Communication tactics||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||85||84 (98.8%)||7 (8.2%)|
|2||Closed with non-monetary relief||1||1 (100%)||0 (0%)|