WAKEFIELD & ASSOCIATES, INC.

Report Card
C+
Overall Grade
C+
Debt Collection Grade
WAKEFIELD & ASSOCIATES, INC. is rated overall in the bottom 48 percentile (out of 100) based on 54 customer complaints.

Statistics

Complaints Currently In-Progress
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner100%
Resolutions Disputed by Customer22.2%
Average Time Until ResolutionUnknown

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
WAKEFIELD & ASSOCIATES, INC. logo

Grade Summary

Overall, WAKEFIELD & ASSOCIATES, INC. received a grade of "C+" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. WAKEFIELD & ASSOCIATES, and INC. is rated "C+" in Debt Collection. Click on any of the financial products to see how WAKEFIELD & ASSOCIATES, INC. compares.

Overview

WAKEFIELD & ASSOCIATES, INC. has received 54 consumer complaints since October, 2013 – more than 88% of other banks.

Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' WAKEFIELD & ASSOCIATES, INC. meets the 60-day response deadline more frequently than 67.8% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute WAKEFIELD & ASSOCIATES, INC.'s response to complaints — worse than 67.5% of other companies.

Most of WAKEFIELD & ASSOCIATES, INC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against WAKEFIELD & ASSOCIATES, INC.
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionMedicalCont'd attempts collect debt not owed10
2Debt collectionMedicalCommunication tactics8
3Debt collectionMedicalDisclosure verification of debt7
4Debt collectionMedicalCont'd attempts collect debt not owed5
5Debt collectionMedicalDisclosure verification of debt5
6Debt collectionMedicalFalse statements or representation3
7Debt collectionDisclosure verification of debt3
8Debt collectionCommunication tactics3
9Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owed3
10Debt collectionOther (phone, health club, etc.)False statements or representation2
Responses From WAKEFIELD & ASSOCIATES, INC.
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with non-monetary relief3535 (100%)9 (25.7%)
2Closed with explanation2727 (100%)7 (25.9%)
3Closed1717 (100%)4 (23.5%)
Complaints over the Past Year