Grades are also broken down by the financial products offered be each institution. WAKEFIELD & ASSOCIATES, and INC. is rated "C+" in Debt Collection. Click on any of the financial products to see how WAKEFIELD & ASSOCIATES, INC. compares.
WAKEFIELD & ASSOCIATES, INC. has received 54 consumer complaints since October, 2013 – more than 88% of other banks.
Of those complaints, 100% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' WAKEFIELD & ASSOCIATES, INC. meets the 60-day response deadline more frequently than 67.8% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 22.2% of customers dispute WAKEFIELD & ASSOCIATES, INC.'s response to complaints — worse than 67.5% of other companies.
Most of WAKEFIELD & ASSOCIATES, INC.'s customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Medical||Cont'd attempts collect debt not owed||10|
|2||Debt collection||Medical||Communication tactics||8|
|3||Debt collection||Medical||Disclosure verification of debt||7|
|4||Debt collection||Medical||Cont'd attempts collect debt not owed||5|
|5||Debt collection||Medical||Disclosure verification of debt||5|
|6||Debt collection||Medical||False statements or representation||3|
|7||Debt collection||Disclosure verification of debt||3|
|8||Debt collection||Communication tactics||3|
|9||Debt collection||Other (phone, health club, etc.)||Cont'd attempts collect debt not owed||3|
|10||Debt collection||Other (phone, health club, etc.)||False statements or representation||2|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with non-monetary relief||35||35 (100%)||9 (25.7%)|
|2||Closed with explanation||27||27 (100%)||7 (25.9%)|
|3||Closed||17||17 (100%)||4 (23.5%)|