Webcollex, LLC

Report Card
C-
Overall Grade
C-
Debt Collection Grade
Webcollex, LLC is rated overall in the bottom 16 percentile (out of 100) based on 30 customer complaints.

Statistics

Complaints Currently In-Progress1
Complaints per $100K of Deposits
Complaints Resolved in a Timely Manner96.7%
Resolutions Disputed by Customer23.3%
Average Time Until Resolution46 days

Financial Report

Owner CorporationNot Listed
EstablishedNot Listed
FDIC InsuredNot Insured
FDIC Certificate #
Number of BranchesUnknown
Total AssetsUnknown
Total DepositsUnknown
Total EquityUnknown
Quartarly Net IncomeUnknown

Contact Information

Corporate Headquarters
Not Listed
Website
Not Listed
Data Summary
Webcollex, LLC logo

Grade Summary

Overall, Webcollex, LLC received a grade of "C-" based on how quickly the company responded to complaints, how often customers disputed their final resolution, and how many complaints were recieved per customer.

Grades are also broken down by the financial products offered be each institution. Webcollex, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how Webcollex, LLC compares.

Overview

Webcollex, LLC has received 30 consumer complaints since October, 2013 – more than 81% of other banks.

Of those complaints, 96.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Webcollex, LLC meets the 60-day response deadline less frequently than 62.1% of other banks.

After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.3% of customers dispute Webcollex, LLC's response to complaints — worse than 72.3% of other companies.

Most of Webcollex, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."

Complaints by Product
Complaints by State
Complaints Against Webcollex, LLC
#Financial ProductSub-ProductComplaint IssueComplaint Count
1Debt collectionCont'd attempts collect debt not owed6
2Debt collectionCredit cardDisclosure verification of debt3
3Debt collectionCommunication tactics3
4Debt collectionDisclosure verification of debt2
5Debt collectionPayday loanCommunication tactics2
6Debt collectionCredit cardImproper contact or sharing of info2
7Debt collectionImproper contact or sharing of info2
8Debt collectionCredit cardImproper contact or sharing of info1
9Debt collectionOther (phone, health club, etc.)Disclosure verification of debt1
10Debt collectionOther (phone, health club, etc.)False statements or representation1
Responses From Webcollex, LLC
#Company ResponseResponse CountTimely Response CountDisputed Count
1Closed with explanation2422 (91.7%)4 (16.7%)
2Closed109 (90%)4 (40%)
3Closed with non-monetary relief11 (100%)0 (0%)
Complaints over the Past Year