Grades are also broken down by the financial products offered be each institution. Webcollex, and LLC is rated "C-" in Debt Collection. Click on any of the financial products to see how Webcollex, LLC compares.
Webcollex, LLC has received 30 consumer complaints since October, 2013 – more than 81% of other banks.
Of those complaints, 96.7% of complaints were resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them 'untimely.' Webcollex, LLC meets the 60-day response deadline less frequently than 62.1% of other banks.
After companies respond to complaints, customers may dispute the response indicating that the issue was not resolved adequately. 23.3% of customers dispute Webcollex, LLC's response to complaints — worse than 72.3% of other companies.
Most of Webcollex, LLC's customers complain about debt collections with the primary issue being "cont'd attempts collect debt not owed."
|#||Financial Product||Sub-Product||Complaint Issue||Complaint Count|
|1||Debt collection||Cont'd attempts collect debt not owed||6|
|2||Debt collection||Credit card||Disclosure verification of debt||3|
|3||Debt collection||Communication tactics||3|
|4||Debt collection||Disclosure verification of debt||2|
|5||Debt collection||Payday loan||Communication tactics||2|
|6||Debt collection||Credit card||Improper contact or sharing of info||2|
|7||Debt collection||Improper contact or sharing of info||2|
|8||Debt collection||Credit card||Improper contact or sharing of info||1|
|9||Debt collection||Other (phone, health club, etc.)||Disclosure verification of debt||1|
|10||Debt collection||Other (phone, health club, etc.)||False statements or representation||1|
|#||Company Response||Response Count||Timely Response Count||Disputed Count|
|1||Closed with explanation||24||22 (91.7%)||4 (16.7%)|
|2||Closed||10||9 (90%)||4 (40%)|
|3||Closed with non-monetary relief||1||1 (100%)||0 (0%)|