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Webster Bank, National Association — Overview
A Overall
Webster Bank, National Association is rated overall in the top 99th percentile based on 434 customer complaints.

Statistics

Number of Complaints434 (0 In Progress)
Complaints per $100K of Deposits2.01
Complaints Resolved in a Timely Manner100.0%
Resolutions Disputed by Customer1.8%
Complaints Resolved in Customer's Favor100.0%

Financial Report

EstablishedJanuary, 1870
FDIC Certificate #18221
Number of Branches165 (1 International)
Total Assets$26.7 Million
Total Deposits$21.6 Million
Total Equity Held$2.5 Million
Quarterly Net Income$0.1 Million
99th
percentile

Contact Information

Cooperate Headquarters
Webster Plaza
Waterbury, CT 6702

Website
www.websteronline.com

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Other Names and Websites
Other Names (or Trade Names)
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Webster Bank, National Association — Summary

Webster Bank, National Association is ranked 27th out of 3,688 banks. That puts Webster Bank in the top 94rd percentile and gives them an overall grade of "A". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 434 complaints against Webster Bank and 1,058,614 complaints total.

Of the 434 complaints again Webster Bank, there have been 134 in the passed 18 months. Of those 134 complaints, 100.0% have been resolved in the customers favor, 1.8% have been disputed by the customer, and 100.0% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Webster Bank has $21.6 million is customer deposits which means there are 2.01 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Webster Bank, National Association is graded in 1 category of financial products they offer. The top 3 categories are Checking or Savings Account, Bank Account or Service and Mortgage.

Webster Bank, National Association is rated "A" in Checking or Savings Account.

Click here to see Complete Webster Bank Report Card »

Financial Summary

Webster Bank was established and FDIC insured in January, 1870. Based on its asset concentration, this institution specializes in commercial lending. Webster Bank, National Association has $26.7 Million is assets (67th overall) and holds $21.6 Million is customer deposits (66th overall).

Webster Bank has 169 domestic offices and 1 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Webster Bank, National Association. Click here to see all complaints against Webster Bank.

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 40
2 Checking or savings account Other banking product or service Managing an account 14
3 Checking or savings account Checking account Opening an account 10
4 Checking or savings account Checking account Problem caused by your funds being low 7
5 Checking or savings account Savings account Managing an account 5
6 Checking or savings account Other banking product or service Opening an account 5
7 Checking or savings account Checking account Problem with a lender or other company charging your account 5
8 Checking or savings account Checking account Closing an account 4
9 Bank account or service Checking account Deposits and withdrawals 4
10 Checking or savings account Savings account Closing an account 4
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/webster-bank-national-association