Wells Fargo BankRank.org
|Number of Complaints||63,776 (324 In Progress)|
|Complaints per $100K of Deposits||4.70|
|Complaints Resolved in a Timely Manner||90.8%|
|Resolutions Disputed by Customer||3.2%|
|Complaints Resolved in Customer's Favor||97.3%|
|FDIC Certificate #|
|Number of Branches||5,950 (37 International)|
|Total Assets||$1,716.5 Million|
|Total Deposits||$1,357.7 Million|
|Total Equity Held||$163.9 Million|
|Quarterly Net Income||$4.7 Million|
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|Other Names (or Trade Names)|
|Deposit Accepted Websites|
† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.
Wells Fargo & Company is ranked 362nd out of 3,688 banks. That puts Wells Fargo in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 63,776 complaints against Wells Fargo and 1,058,614 complaints total.
Of the 63,776 complaints again Wells Fargo , there have been 12,841 in the passed 18 months. Of those 12,841 complaints, 97.3% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 90.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Wells Fargo has $1,357.7 million is customer deposits which means there are 4.70 complains per $100K in customer deposits.
The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.
Break-down by Financial Product
Grades are also broken down by financial products offered by each institution. Wells Fargo & Company is graded in 11 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Credit Card.
Wells Fargo & Company is rated "D" in Mortgage; "D+" in Checking or Savings Account; "C+" in Credit Card; "D+" in Bank Account or Service; "D-" in Credit Reporting; "D" in Debt Collection; "F" in Vehicle Loan or Lease; "D-" in Money Transfers; "D-" in Student Loan; "D" in Consumer Loan; and "D" in Payday Loan.
Click here to see Complete Wells Fargo Report Card »
Wells Fargo was established and FDIC insured in January, 1870. Based on its asset concentration, this institution specializes in commercial lending. Wells Fargo & Company has $23.5 Million is assets (0th overall) and holds $19.7 Million is customer deposits (0th overall).
Wells Fargo has 5,978 domestic offices and 37 foreign offices. Click here to see map of all offices.
Below is the list of the top 10 complaint reasons against Wells Fargo & Company. Click here to see all complaints against Wells Fargo .
|1||Checking or savings account||Checking account||Managing an account||1,182|
|2||Mortgage||Conventional home mortgage||Struggling to pay mortgage||865|
|3||Mortgage||Conventional home mortgage||Trouble during payment process||658|
|4||Credit reporting||Credit reporting||Incorrect information on your report||544|
|5||Mortgage||Other type of mortgage||Struggling to pay mortgage||439|
|6||Checking or savings account||Other banking product or service||Managing an account||348|
|7||Mortgage||Other type of mortgage||Trouble during payment process||343|
|8||Checking or savings account||Checking account||Opening an account||275|
|9||Credit card||General-purpose credit card or charge card||Problem with a purchase shown on your statement||222|
|10||Mortgage||FHA mortgage||Struggling to pay mortgage||212|