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Wells Fargo & Company — Overview
Wells Fargo & Company is rated overall in the bottom 15th percentile based on 63,776 customer complaints.

Statistics

Number of Complaints63,776 (324 In Progress)
Complaints per $100K of Deposits4.70
Complaints Resolved in a Timely Manner90.8%
Resolutions Disputed by Customer3.2%
Complaints Resolved in Customer's Favor97.3%

Financial Report

EstablishedJanuary, 1870
FDIC Certificate #03511
Number of Branches5,950 (37 International)
Total Assets$1,716.5 Million
Total Deposits$1,357.7 Million
Total Equity Held$163.9 Million
Quarterly Net Income$4.7 Million
15th
percentile

Contact Information

Cooperate Headquarters
101 N. Phillips Avenue
Sioux Falls, SD 57104

Website
www.wellsfargo.com

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Other Names and Websites
Other Names (or Trade Names)
none

† Directly as reported by the bank on Schedule RC-M of the FFIEC Call report, no system edits.

Wells Fargo & Company — Summary

Wells Fargo & Company is ranked 362nd out of 3,688 banks. That puts Wells Fargo in the bottom 13th percentile and gives them an overall grade of "D-". This ranking is based upon customer complaints to the Consumer Finance Protection Bureau (CFPB) and public data about FDIC insured financial institutions. There are 63,776 complaints against Wells Fargo and 1,058,614 complaints total.

Of the 63,776 complaints again Wells Fargo , there have been 9,515 in the passed 18 months. Of those 9,515 complaints, 97.3% have been resolved in the customers favor, 3.2% have been disputed by the customer, and 90.8% have been resolved in a timely manner. The CFPB allows 60 days to resolve complaints before considering them "untimely". Additionally, Wells Fargo has $1,357.7 million is customer deposits which means there are 4.70 complains per $100K in customer deposits.

The statistics and figures above are averaged and ranked. We then compute teach bank's overall percentile based upon these scores. Learn more details about our ranking methodology.

Break-down by Financial Product

Grades are also broken down by financial products offered by each institution. Wells Fargo & Company is graded in 11 categories of financial products they offer. The top 3 categories are Mortgage, Checking or Savings Account and Credit Card.

Wells Fargo & Company is rated "D" in Mortgage; "D+" in Checking or Savings Account; "C+" in Credit Card; "D+" in Bank Account or Service; "D-" in Credit Reporting; "D" in Debt Collection; "F" in Vehicle Loan or Lease; "D-" in Money Transfers; "D-" in Student Loan; "D" in Consumer Loan; and "D" in Payday Loan.

Click here to see Complete Wells Fargo Report Card »

Financial Summary

Wells Fargo was established and FDIC insured in January, 1870. Based on its asset concentration, this institution specializes in commercial lending. Wells Fargo & Company has $23.5 Million is assets (0th overall) and holds $19.7 Million is customer deposits (0th overall).

Wells Fargo has 5,978 domestic offices and 37 foreign offices. Click here to see map of all offices.

Click here to see complete financial report or to see full history.

Most Recent Complaints

Below is the list of the top 10 complaint reasons against Wells Fargo & Company. Click here to see all complaints against Wells Fargo .

# Product Sub-Product Issue Count
1 Checking or savings account Checking account Managing an account 1,124
2 Mortgage Conventional home mortgage Struggling to pay mortgage 812
3 Mortgage Conventional home mortgage Trouble during payment process 612
4 Credit reporting Credit reporting Incorrect information on your report 519
5 Mortgage Other type of mortgage Struggling to pay mortgage 405
6 Checking or savings account Other banking product or service Managing an account 332
7 Mortgage Other type of mortgage Trouble during payment process 320
8 Checking or savings account Checking account Opening an account 267
9 Credit card General-purpose credit card or charge card Problem with a purchase shown on your statement 217
10 Mortgage FHA mortgage Struggling to pay mortgage 205
View all complaints »
Complaints by Product
Complaints Over Time - By Year
** Document Provided By BankRank.org **
Source: https://www.bankrank.org/banks/wells-fargo-company